Booking.com reviews

The company is growing too fast and implementing loads of products and actions, without considering the impact in their partners or employees, big data is not always the solution, small data can be taken into consideration too, you might be surprised of the results. They do not inform about the changes, so you get the angry hotels calling and asking for information you do not have in advance and you have to look for it in minutes and be able to explain it to the callers and ask them not to be angry and stop insulting you. Procedures (specially security procedure) change every week, there is no way to get updated on time but you get punished for sure if you make the tiniest mistake on a call, as they listen to your calls to spot them. You have formal meetings threatening you not to make mistakes. You will never get promoted if you are not “visible” for the right people. You are just a number. Schedules are generated by a machine, so you never get any preferences for days off as they say “this is for company needs”. Again you are just a number.

The environment in Booking.com Korea was unbearable. Managers create a hostile environment. The rest of the employees are subservient and smile on the outside, but complain nonstop and cry on the inside. I've never been in such a toxic work environment. Management does not know how to manage their team, does not know what's going on within their own team, does not have any sense of responsibility, does not take ownership, and simply does not care about the people -- management only cares about looking good to higher management in HQ. Hard work and dedication goes unnoticed. Quality work does not matter, as long as it looks like you achieved something. Also, people in all offices in Korea cannot speak/write in English. It's appalling to see how people speak in Korean during meetings and presentations when there are employees from other countries who cannot speak/understand Korean.