Booking.com reviews

4.1

80% would recommend to a friend

(7,597 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,597 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
May 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Free lunch provided by on staff canteen Friendly colleagues Competitive salary

Cons

Treated like machines Overworked massively with little recognition No chances for progression in other departments Workplace is managed through fear of formal meetings and sanctions No work-life balance

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Booking.com Response
7y
Thank you for this feedback. It is invaluable as it provides us with the information we need to drive change. We’re currently reviewing our processes and taking steps to improve our employee experience. Part of this is improving management’s capabilities, local management and managers’ behaviour on the work floor. We want to give all of our employees a fair opportunity to progress their careers and we have processes in place to ensure promotions are given fairly. It is important to us that our staff feel they are being recognised for the hard work they do. As we’re sure you are aware, we are a rapidly growing business, and this has uncovered some challenges in terms of employee resources and internal pressures that we’re working through. We’d encourage you to raise your concerns directly with your HR Business Partner or Regional HR Manager. Thank you, The People Team at Booking.com
1.0
Apr 24, 2018

No leadership, just dumb luck

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good wages for the city, decent benefits, helps non-EU move to EU

Cons

the company manages to grow conversion but is ill equipped to continue to stay ahead of others for long. there's a feeling that competitors (even their sister companies) are jokes and know nothing about the business, yet all of these companies have moved faster and bolder into businesses booking's leaders say is an eventual next step...booking is losing and falling behind more everyday. there's no direction, no vision, just lots and lots and lots of buzzwords and pretending that is a strategy. the reviews here seem to be trending negative and a majority of employees don't trust leadership to lead. Don't worry though cause they'll all get promotions and raises. The leadership team has no communication skills or interest in their company's future. At an all hands, they even mentioned being surprised that competitors (red:airbnb) were actually closing in on booking.....what!? that's like a taxi driver asking a passenger if they've ever heard of Uber. in general leadership is not paying attention. talks a lot about the "product" being super great but no knowledge about what any team actually does. they dismiss all direct and pointed questions about the company with a "I'm not sure what this means" but promise to follow up......some day. The extended leadership team has condescendingly laughed when people ask for the opportunity to do higher quality work and focus less on chasing bookings. Don't worry though, he's happy to say the right stuff if you're a high ranking person in the company

Viewing 334 - 336 of 7,597 Reviews

Glassdoor has 9,146 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.