Booking.com reviews

4.1

80% would recommend to a friend

(7,597 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,597 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Apr 12, 2018
Recommend
CEO approval
Business Outlook

Pros

High commission business model squeezing out of properties that they claimed as 'Partner' which is so hilarious if you are looking at the actual relationship with Booking.com.

Cons

Even employees who works really hard (not pretend) and could contribute to growth of business with their intelligence and diligence wouldn't be promoted if they are not good at flattering to their boss. You will easily find some stupid and incapable colleagues get promoted out of nowhere since they are good at office politics. As a result, lot of good employees with hidden potentials will be leaving this place to be more appreciated with their actual efforts and talent on work. Company is extremely micromanaging employees and pushing to them limit although they are already exposed to suffocating environment from both customer and managements. You are forced to put your personal effort decorating office for welcoming higher managements traveling from Headquarter in Amsterdam. Wow, you guys are exactly same as North-Korea hailing Kim JeongEun with parade of missiles and soldiers. Instead of doing that kindergarden stuff, higher management really need to support your employees and pick up the phone together to figure out what's really going on inside your business. Among high managements in Singapore office, there is one team leader who are most amazing human being that I've seen in my entire life. It is still so mysterious how this stupid woman could be promoted and manage colleagues. This woman always bring books such as 'how to be a good leader' and doing exactly opposite to it which is so scary. Just talking to this women is extremely stressing and her stupidity will bully you mentally forever as long as you are working under her. I really respect my previous colleagues as a CS agent working here more than 3 years.

2.0
Mar 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Your co-workers, easy commute, decent salary for the position.

Cons

Lack of internal opportunities. - Preference to hire outsiders, even after they tell you all the options available and how to grow, it won't happen. Currently, the Toronto office's environment is terrible and metrics are going down. Instead of lifting the morale, management is nick-picking on dress code or visiting your co-worker desk. What really happen is that people are not seeing the things that were promised, and of course they will care less to do well. It started as a small little family, but now its all numbers, micromanagement, internal fights, everything is data relate despite being told not to worry about it at first. Be prepared to be stressed, to be yelled at by customers and still expect to remember the 1000 things you have to say in a call after 7 hours, keep your metrics up, don't have human interactions with other teams because you get distracted and try to get liked, otherwise they will hunt you like a dog to find any mistakes you made. At this point, I think a lot of people are just collecting a paycheck and whatever perks existed, are not even worth it much. Keep the money flowing until the next opportunity comes around.

1.0
Mar 18, 2018
Recommend
CEO approval
Business Outlook

Pros

free parties, discounts on your hotel's booking, friendly colleagues and positive vibes

Cons

No career path. If you want to move forward you do not need to work hard, get good performance or have skills or qualities but you need to be political and get closer to the winners.

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Booking.com Response
8y
Thanks for this feedback. It’s our goal to create a friendly and productive working environment for you and for everyone who works at Booking.com. Hearing your thoughts helps us accomplish that. You’ve brought up concerns about development and management – we’d like to better understand that. This is already an area we are focussed on improving across the company but we also think it would be beneficial if you provide more detail on your personal experience or challenges in this area to your HR Business Partner if you are comfortable doing so. We also think it’s important to know that we’re taking action on the findings of our recent employee engagement survey. Along with your feedback, we’re using the survey responses to make improvements to the overall employee experience. We hope this is helpful and please know that we’re always working towards making Booking.com a better workplace for our team members. Many thanks, The People Team at Booking.com
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