Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (177) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 635 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 591 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 526 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 523 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 359 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 474 reviews)); "Bad managers are very bad" ((in 255 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "No career opportunities in Zagreb" ((in 71 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 67 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,598 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,598 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

May 5, 2017

Serious cultural problems

Specialist

Recommend

CEO approval

Business Outlook

Pros

Your colleagues are your best friends, a tight-knit community. Some really well-meaning, good hearted people working there. Working in a company that is all about helping people explore the world makes you feel good.

Cons

Has not handled the hypergrowth of the past few years well, serious cultural problems. Company leadership does nothing to help managers that are ill suited or ill equipped to manage their teams. Lots of turnover and people leaving because the culture is toxic. Also, lots of mutlicultural frictions in HQ--no resources for individuals such as cultural awareness trainings, etc. HR systems a complete mess and nightmare.

1.0

Mar 16, 2017

Only thing they care are metrics

Quality leader

Recommend

CEO approval

Business Outlook

Pros

Their diversity they claim to respect... they celebrate holidays with food. The party In Amsterdam the party they tell you you will go but then they tell you you won't qualify I was here for 4 years and only went 1 time

Cons

They stress you out about metrics you cannot control like their CSAT customer satisfaction you have to get 90% or die the system does not works right if the guest thinks for some reasons that they are writing a review for the hotel and they leave a bad one that number goes to you even when the comment says I hated the hotel the point from the csat goes against you... if the guest leaves a bad score by mistake but in the comments they praise your customer service and is an obvious mistake still goes to your score if you are below 90% you get in trouble. I stoped working in booking and was suppose to get my check the following Friday and due to some internal issues got my check one month and half late... they are so de organize that I still have access to my booking email

1.0

Mar 11, 2017

do not resign for this company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

benefit package, pay and the social events are nice, booking.com does take good care of the employees it does not fire.

Cons

very high artrition rate. recruitment does not end at offer, your probation is when they decide whether you fit the role. out of the 14 people that joined on the same day as I did, 4 were let go on the last day of training. that's 28% that does not make it. Would you resign from your current job for a 78% chance of being employed after a month?

Viewing 343 - 345 of 7,598 Reviews

Jobs at Booking.com

Booking Home Account Manager, Acquisitions

Product Manager - BDX IAM

Vereinigte Staaten von Amerika

$171K - $190K /yr

(Employer provided)

View job