Booking.com reviews

4.1

80% would recommend to a friend

(7,597 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,597 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Nov 4, 2016

Lots of good, not great.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Despite the fact that the company at this point in time has well over 10K employees, there is still a lot of freedom one can enjoy in his or her role, to make that role fit you and pivot it in a way that fits well with your qualities and interests. - There general workforce is relatively young and super international; so in that way very techie which for me is definitely a plus. - There is a good work-life balance with decent work hours and no expectation or peer pressure to sit onto way in the evening in the office. If I would around the building at 18:30/19:00 almost everybody is gone.

Cons

- Despite the fact that I feel Booking really wants to see itself into a league with tech giants like Facebook and Google, the company just doesn't have the same buzz, nor excitement. Not so strange, as the core goal of the company is not a lofty goal to change society or the way we interact with each other, but more focused on creating a great accommodation experience when traveling. - I feel that the company is not very forward thinking when it comes to the creativity of its work space, the ability to work flexible or part time from home, etc. - Due to exponential growth over the last few years middle-management is generally speaking not very good and impressive. - There are a whole bunch of mostly extended leadership folks or the management layer below that whom are between 6-10 years with the company. They walk around feeling they own this company, have a smug attitude and do not realize that at any other company of our size their qualities would push them down three layers in the organizational pyramid. (this might be different in the Tech side of the company on which I do not have a good view, my view comes from the commercial part of the company).

2.0
Oct 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits, yearly trip to Amsterdam, tons of booking.com swag. There are many great things about this company and I have really enjoyed my time working here and love the people I have met.

Cons

If you don't suck up or have family/close friends higher up you don't more up.

1.0
Jul 25, 2016
Recommend
CEO approval
Business Outlook

Pros

There were some good colleagues from all over the world, offices are nice and it's generally a fun environment. Couldn't complain about the casual dresscode.

Cons

I don't recognise from these reviews how amazing this place is supposed to be. There used to be straight talking, but around the same time the values were launched, the place started becoming political and the transparency which used to be there started disappearing. Some of the treatment I have seen of people has been horrendous and more and more employees who actually know the business are being pushed out. It used to be an innovative place with room for everyone's opinions. This has been swapped for long and tedious processes, meetings about meetings and endless amounts of backstabbing. Not exactly about getting things done. The company covers themselves in choirs and a subsidised cool canteen to make themselves look better than they actually are. It was a better place to work before they tried convincing everyone how amazing they are. If you are willing to never question a manager's decision, say "how high" when a manager says jump and to stick your nose up the backside of managers/directors and play a constant polictical game, you will fit right in. For non-robots, no amount of free fruit and porridge will compensate for how Rentalcars is being managed these days. Unfortunately, there is not much support from the HR department, or the People Team, as they have re-branded themselves as. They do investigations without giving any prior notice or allowing employees to bring a witness. I've seen this happen to several people and it doesn't make them very trustworthy, but just seems like they take part in the political game and expect to be consulted in even the most trivial decisions. I've also know people who have complained about certain things regarding the management, which they pretend to take seriously, but nothing happens. It's not as unique as they think. It's turning into the corporate wafflers they claim not to be. Just look at how many people have left who made it the success it is today. It just seems like a lot of people don't care about the business in the same way they used to.

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Booking.com Response
9y
Hi and thanks for your response. I am clearly disappointed that you feel the way that you do but I welcome your input. As you would expect I completely disagree with the majority of the points that you raise. I do not intend to respond point by point as you clearly have very strong views and I don't think I am going to change them. What I would say is that we are a business that is growing and changing at a rapid rate and change is seen by people in many different ways. You say that you don't recognise the comments made on here but if you track back by date, you will see that there are a number of colleagues who would not recognise the picture that you are painting and that the direction of travel is generally seen as positive. This was also backed up by our recent engagement survey. Are we perfect? No. Are we where we want to be? No. Are we working hard to become a truly amazing place to work? Absolutely. I am sorry that this was not an environment for you but I wish you well for your future career. Thanks Ryan
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