Booking.com reviews

4.1

80% would recommend to a friend

(7,598 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,598 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Aug 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Very international environment, casual dress code, one free meal a day, some interesting events.

Cons

Too many, strict and illogical targets. For example someone who was not friendly or polite on the phone was fine but someone who was fantastic with customers but didn't quite do enough calls per hour got constantly put under pressure to perform better. When asking for more training, told I'd already had enough training, clearly not, if I was asking for more. Very strict on lateness and absence, even when there were very good reasons (car accident, fell down the stairs and terrible traffic). Three strikes and you got a disciplinary, even when there was proof. You're also only allowed to be off ill three times in a year, as if you can control that. If you're really ill, it's out of your control and not something you enjoy doing.

1.0
Jun 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Some benefits (discounts and refunds), diverse environment, occasional freebies

Cons

The company has evolved into a quantity-oriented rather than quality-oriented one. All that matters is how many customers it gets, and the result is that us employees were treated like robots. The pressure is unbearable (which is also why I left) and the overall treatment is quite dehumanising. Forget about holidays, as you won't get to plan them anymore.. the company is the only one who decides when you can go on holiday, IF you can! Career development is almost impossible, unless you know the right people and unless you kiss those people's feet on the daily. There's no such a thing as merit recognition. Communication between employers-team leaders-management is basically non existent: orders are bestowed from above and those below are simply expected to obey.

Viewing 376 - 378 of 7,598 Reviews

Glassdoor has 9,147 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.