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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,598 total reviews)
      avatar

      Glenn Fogel

      70% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,598 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      8K reviews
      2.0
      Apr 18, 2019

      Misleading Job Roles

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Free Cinema ticket once a month *Great people in my team, many different backgrounds and cultures to work with which can be interesting.

      Cons

      *Poor shift allowance *No 2 managers will give you the same answer with most questions you ask (When needing help with a call) *Tell management of an issue or something you are not happy with and basically get told "If you dont like it look for another job" *Poor recognition - " Ideas was put forward to the company from an agent (2 was implemented) No thank you or recognition to the agent from the company - almost as if they were taking credit for the ideas. *Under Staffed constantly *Salary not competitive with other companies - Great benefit package but if you dont use them most staff may prefer a higher salary / bonuses. *Doing two job roles and only getting paid for one e.g Sales advisors are here to do sales calls and make money for themselves and the business - not be made to take customer service calls and lose out on bonus. *They say "We Love Straight Talking" this is not true.

      avatar
      Booking.com Response
      7y
      Hiya and thanks for your feedback. I completely agree with you regarding listening to our colleagues, that's exactly what we do and why we held the "Let's Booking Do It" event in January and are running the Your View survey in a couple of weeks, please do take part. With regards to having to take service calls, this has always been part of everyone's job, if customers need help that's a priority. I am aware though that this has been higher than normal in some markets and I guess you work for the night shift as well so this may be an issue. The good news is we are looking at this and recruiting more colleagues. I'm Q1 we recruited more colleagues into CS than the whole of last year. We are also opening 2 new outsourced CS centres in Manila and Cairo. This will give us more capacity but will obviously take some time to get fully up to speed. I hope that reassures you. Thanks again Ryan
      1.0
      Apr 10, 2019

      I would avoid the plague less

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable successful company with a big vision

      Cons

      Everything else not mentioned above.

      1.0
      Mar 27, 2019

      Horrendous

      Partner specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health benefits Free food and snacks

      Cons

      work hours management team unprofessional attitude impossibility to grow based on merit alone

      Viewing 379 - 381 of 7,598 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,147 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.