Booking.com reviews

4.1

80% would recommend to a friend

(7,598 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,598 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Jan 14, 2019
Recommend
CEO approval
Business Outlook

Pros

In recent years they've worked to improve benefits and sick pay, and have recently announced some very good changes to the pension scheme. The facilities are good; offices are maintained to a high standard.

Cons

After a promising start, I've become disappointed working here. Having worked in similar roles for a few years prior to joining, I took a pay cut to come here on the understanding that Rentalcars would allow me to develop valuable technical skills. Ostensibly the company places importance on developing its people. However, I've struggled to achieve any success (either personal or for the business) because of a lack of good management. When approached about this, managers gave every indication that they were keen to address the issue, but repeatedly declined to do so (e.g.: not following up on agreed actions; failing to take on board key messages so that I've needed to outline the same problems and solutions each time we have the conversation). After protracted discussion over a period of several months (during which I haven't seen any attempt at amelioration) managers are now beginning to blame me for the situation - in one case citing a perceived issue with the standard of my work which they claimed to have been made aware of some months prior, but had not shared with me. This has diminished my confidence at work, and trust in senior colleagues. While the company can lay claim to some laudable initiatives (regarding, for example, ethics, professional development, and diversity & inclusion), it's the management that can make or break a workplace - unfortunately I can't recommend this one.

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Booking.com Response
7y
Hiya, I am sorry to hear what you have to say. Have you raised these concerns beyond your manager? I would ask you to pick up either with Dan R or a member of the People Team, it would be good to understand your concerns in more detail. Thanks Ryan
2.0
Dec 29, 2018
Recommend
CEO approval
Business Outlook

Pros

- The free lunch and the highly discounted cafes - The hip office spaces - The discount on your Booking.com stays - International work environment

Cons

- This company lacks strong and inspiring leaders. - Very political workplace. Matters a lot who you know. - There is a serious morale issue right now, with many top performers leaving - HR department seems chaotic and disorganized, with some benefits being cut - Many managers and leaders were promoted internally, some too quickly, resulting in many people in charge lacking strategic ability

1.0
Dec 27, 2018

Do not apply

Recommend
CEO approval
Business Outlook

Pros

There were some TLs who where amazing as well as people... most of them are gone from Sloterdijk of course...

Cons

I was working for more than 3 years at the Sloterdijk office. Do not apply... the more I grew in the company the more I regret it... site leader and CSM are corrupt. They allow fraud from agents as long as the numbers make them look good. They will cover each other even when they know they are not doing things right and will ask anyone that does try to change that leave. They have 2 awful senior Team leaders, the senior team is sick or leaving cause of the poor management and CSMs or site leader do nothing. Site leader ask for permanent contract for friends even though this people have work avoidance and cheat the system. If you do not think like they do, you are not worth their time. They do not want new ideas, they want sheep...I made a mistake and went to ethics ambassador and HR within the office.. noone listen to me, I should have gone to HQ to get something done.. my bad really... I got one CS manager putting me against the wall and asking me to kiss him, no one cared, i flagged work avoidance and people not doing their job.. they do not care, and started saying I was not communicating properly (I have checked with several other people, and they saw me and disagreed wwith the managers as my communication was on point, professional and so on). I am happy all this happened as I am in another company with a much higher position and they love my style and accept my ideas... they are not afraid of different points of view as the people in ASD is. Senior management do not comply with values from Booking, they do not care.. they tell you the opposite of what the videos from compliance from HQ say... ethics, zero, willigness to work, zero... This is anhonest advise, please if you value yourself and want to feel valued and do your best work, do not come here... Booking.com is great but this office really makes it look bad, very very very bad.

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