Booking.com reviews

Favouritism is the common practice for internal recruitment. Most of the team leaders are incompetent for the role and probably cannot find a better job in thir entire careers. There is lack of leadership skills in management. Trust level in going down fast

I have heard that agents on the night shift secretly bring drugs into the office or get high just before the shift start Some team leaders under investigation for sexual harassment Team leaders and certain senior managers getting too drunk at the freaky fridays and are basically embarrassing themselves in front of their own agents Some senior managers are either socially awkward (totally not fit to do a people management job) or they think they are the captain of the army by terrorising their team leaders. I have overheard team leaders talk in the kitchen on how stressed and unsatisfied they are. Unrealistic targets. I think that team leaders and senior managers should do a full week of "taking customer calls" to finally understand how ridiculous their targets are. Sometimes team leaders are expected to help their agents by handling customer emails during busy seasons, but team leaders avoid it because they think it's beneath them. The system that collects performance data is often down or shows wrong data. It makes no sense that the company expects agents to reach their targets if the systems are unreliable. Walking into the office is like you're walking into a bad Latin drama show. There is so much gossip going on. Even when you mind your own business and just do your job, you're still victim of random gossip. I could go on and on....