Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Oct 29, 2019

Don't, Just don't.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free fruit (sometimes) and candy

Cons

You love toxic environments, heva passion for zero stability and enjoy playing Russian Roulette with unstable management? Then booking.com is the perfect place for you to work at. The lack of professionalism and transparency from management is embarrassing . The constant harassing of good employees drives many people to quit the job more often than not, while the managers are allowed to get away with everything. They can do whatever they want with your PTO and say you missed days when you didn't. The policies are inconsistent and vague, things change regularly and employees are never informed, and our benefits are either taken away or reduced. Our insurance recently went up, yet a pay increase is apparently impossible. You can be here for 3-4 years and your pay won't even increase by a dollar per hour. For a multi-billion company their most "important' employees (AKA the agents) don't get paid a living wage and will have to rely on part time jobs and credit cards to get by while managers and executives fill their pockets.No one really ever knows what's going on, people are told to do one thing and then are told to do the exact opposite by management and support staff, the system constantly crashes and there is a multitude of bugs on a regular basis. They want you to believe that we are innovative and advanced, but are just rolling out things that other companies have been doing for years. They promote healthy living, yet the canteen fridges have had black mold and smell terrible, on multiple occasions we get food that's already expired or has mold in it and they could care less about the mental health of their employees. If you want to advance within the company, don't even bother. Most internal openings already have a name to them and they are opened to others only for legality reasons. HR will do nothing to favor the employees and instead fall into the high school mentality with management, ignoring issues that few are brave enough to report. If you report something anonymously, somehow the person you're reporting will find out and retaliation will ensue even though is prohibited. Favoritism and bootlicking will get you everywhere. Good numbers, good behaviors and work ethic will ensure that you are stuck in the same job for years on end and even risk termination. Do yourself and favor and don't bother applying here. This place is not worth it.

1.0
Jul 4, 2018
Recommend
CEO approval
Business Outlook

Pros

The company provides a decent relocation package. Serves good lunches Good hardware provided.

Cons

When you relocate the hell begins. You start working in the company with many arrogant people. Couple of trainings are provided and that's all. The favoritism is the key in the relationships. So most of managers are close friends. Most of management is incompetent. A lot of senior developer who don't code at all but poke other people offending people or coasting. Very very bad atmosphere at the office. Very noisy and uncomfortable. The rules against employees. I was surprised how they treat people. The receptionist can say "you're stupid" just for asking questions. I see a lot of burnt out people with mental issues so it becomes an issue to work there. I advice you not to speak with manager because of retaliation. They listen to you and use everything you've said against you. Be aware.

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Booking.com Response
7y
This feedback is very much appreciated. We’re disappointed to hear about the experience you’ve had here. Please know that managers acting out of retaliation is unacceptable and totally against our values. We do not condone or encourage this type of behaviour. We’d ask that you please reach out to our confidential 24-hour Ethics & Compliance Helpline so we can investigate this further. We take reports like this seriously and action will be taken if evidence is found. Many thanks, The People Team at Booking.com
2.0
Mar 16, 2015

Sinking Ship in the Deep Blue Sea

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-An amazing global network -Brilliant, funny colleagues that are willing to help and share knowledge -Nationwide and international travel for training and holiday party in Amsterdam (although this year wasn't as high-energy and genuine as last year's felt!) -Opportunity to extend if you have PTO -Utilize Account Manager position as a stepping stone for another gig that will take you further -Gain great sales skills and success in rapid speed/short time

Cons

-Downward spiral towards the fall of what I once regarded as a great empire--which it is, but things fall apart with rapid growth and greedy decisions that leave a demoralized and disgruntled front line army a.k.a. the Hotels Department -Unattainable targets set by far away Amsterdam that change at any given moment, sometimes in the middle of the quarter due to error in forecasting by local SAMs -Sometimes even told to abandon our actual goals for bonus structure ENTIRELY to further the advancement of company's main initiatives -Sometimes main initiatives require us to annoy and strongarm partners to the point of making employees feel desperate, upset and pretty much losing every ounce of passion when encountering our upset partners. Leadership team cannot offer any helpful guidance because we try every which way and they know we're pretty much set up for failure but probably can't say it outloud. -Mandated use and tracking of a terrible excuse for an internal, homegrown salesforce (Booking can totally fork over the cash for what a company like Salesforce does best than thinking we should spend our resources and time on a broken system to optimize opportunity and revenue) -Upper hierarchy essentially mandating terribly executed micromanaging tactics that leave the entire local office from top to bottom to not trust anything and anyone -SAMs aren't able to work together, not sure why when they are wonderful individuals and aren't allowed to manage teams due to being overworked and micromanaged themselves -50% travel alongside change to Friday meetings are set up poorly and burn employees out fast -paid below industry standard -Everyone understands that change is constant and inevitable, but what no one gets is how poorly change is handled and communicated by management -On that, transparency and communication have declined significantly over the past year -recruiting is backlogged and can't send the best candidates for such a reputable company or folks realize that they shouldn't even try -Lastly, our HR department which I didn't have any care or opinion for before has truly turned out to be an overworked joke. Seems like they don't have the time or resources to make a true difference and help on a local level

Viewing 55 - 57 of 7,584 Reviews

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