Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Oct 10, 2014

Booking.com more like Booking.bombed!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Well if you consider clueless , lying deceitful gossiping management a pro. you will fit right in!

Cons

Firstly if you are a person that values your work, does a good job, is responsible, is goal and career oriented, don't count on being promoted or have room to grow. At Booking.com promotions are only given to: Family members, lots of nepotism and favoritism going on there If you happen to belong to same ethnicity senior management If you are the ultimate brown noser who goes out for drinks after work and get plastered with your seniors If you are invited to Sunday family parties If you enjoy gossiping like an immature teenager and putting people down on a regular basis Then.... no matter how little experience you have, how absolutely incompetent you are and how little you value your work, Congratulations!! You will be promoted The pay much lower then the industry standards. In your interview you will be informed about the possibility of earning a bonus . They don't tell you that the structure and outline for the bonus changes like upper management change their underwear! Making it impossible to achieve and if are lucky enough to get a bonus the money you earn will barely be enough to cover a tank of gas!. Hard work is expected but not rewarded Forget about having any support from HR, they are located in an office far far way (seeing nothing that is going on in the local offices) HR will turn a blind eye toward any unfair mistreatment of employees. Equal Opportunity Employer, Booking .com?? that couldn't be further from the truth. You will not be supported what so ever if your management and their family members don't like you, they will bully you and treat you like you have a contagious disease. They have no shame in gossiping and talking about you right in your face. Making the work environment extremely uncomfortable and impossible to get anything done They throw you out to lions giving you this spiel about nourishing and maintaining partner relationships. Not true your partners will be lucky if they see or talk to their account manger a few times a year. With their lovely new DXI phone system, partners have no direct way of calling their market manager and there is no possibility of leaving a voice mail. Partners call and get some random person that answers the phone and in a few inexperienced words, that employee can ruin all the hard work and time their manager has put in to that account To Booking.com it all about pleasing their stockholders. It's just a numbers game quantity vs quality. Factory work

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Booking.com Response
11y
First, thanks for taking the time to write. There are always things we can learn from feedback in an attempt to improve. Second, there are things here that are really just inaccurate. However, it's always disappointing when we have a poor employee/employer fit which is clear in this case. We work hard to accurately talk about who we are in the interview so that we can better select those that will excel with us.
2.0
Oct 2, 2014

Bad Management & Low Salary

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are usually young and fun to work with. You can get some experience if you are on a entry level.

Cons

The management is really bad. It seems that the people in managerial positions are lacking the required skills and competencies. Overall, the company is not interested in employee retention or growth. Internal politics play a significant role-you can see that in promotions. The salary is below market level and the workload is extremely high. It is not a place to work for high potential employees with strong educational background. Work Life balance clearly at risk. I would not recommend working at Booking.com.

1.0
Sep 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Holiday party and year end gift Colleagues are fun to hang out with and go to happy hours Casual dress code See new places across country/world

Cons

While the highlights sound great-- an outsider may even be left scratching their head and thinking how can anyone not want to work here? Well my friend, sign the dotted line and in six months you too can see how chaotic and unorganized things are. As you update your LinkedIn and come up with a clever excuse as to why you need a new job after only 6 months you can reflect as to how much that dress code and holiday party mean to you and your personal sanity. In a nutshell: it's like backwards innovation and tooling, mediocre leadership stretched too thin, and poor compensation that make it intolerable to stay here longer than a few years. Combine this with a call center approach to a corporate office and its Booking.com's recipe for an employee retention disaster. There is no one on one account management support any longer as promised to partners. The foundational elements and values are changing after ten years. Explain that to your several hundred thousands of partners. There is a new phone system that chooses the poor sucker who is in available status and mandates they answer calls related to another slackers market who is not available. Yet this person is available and sits at their desk and streams the latest sports event or Nicki Minaj music video. Completely serious. A corporate office of account management for the worlds largest travel site with no voice mail for their clients to reach out to. This results in mediocre service across the board, sticky notes on desks, and just general discontent among employees. Internal promotions are a joke when it comes to compensation. It's a 10% increase. If you want to strain yourself you might get 11% and a free migraine! Wahoo! Relocation- no problem best of luck if you can afford it after the one year supplemental package has wore off. In a nut shell. Apply to the competition if you want to work for a travel site. Work hard, get paid hard. Or you can come here and just work hard. Nothing else.

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Booking.com Response
11y
Good comments, thanks. There is a new phone system, put in place to try to be more responsive to hotel partners. We're working on the process in order to make the service as strong as possible while still valuing employees' roles. We're reading all of the feedback in an effort to improve.
Viewing 52 - 54 of 7,584 Reviews

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