Booking.com reviews

Horrible hours, Treated like children business updates make you feel like they care about the customer service colleagues when they really dont. Terrible pay considering they want you to be available from early early morning till really late at night every single day. If i knew it was going to be like this i would of never joined the company many people feel this way also. Cant wait to get a new job where i can actually live a normal life and see friends and family. Try to amend your work schedule and they will find anyway to not let you. Seems as though if you work a fountain street its a good place to work. Ian Brown seems like a genuine person who has real goals for the company but the way customer service agents are made to feel i honestly dont think he knows whats happening at the lowest level.

London office is run by mediocre management who micromanages. There were some issues in the office at some point and they were investigated by team leaders in ways that reminded more of Stalinist era interrogation than a modern company. Most team leaders do not know the nature of the job and are pretty useless but no review seems to be done on their work (or lack of) at all.Stress they put on staff is definitely not worth it in relation to the job and pay. Independent thinking and proactiveness is not valued at all. Procedures are the company's Bible...to bad they are in most cases long winded and ineffective. Even though they keep on insisting "your view counts" and say they work on solving the problems everyone is aware of, at the end nothing is done about it. People keep on quitting and turnover is really high in this office but management just don't seem to care. The sell the job as giving good chances of development and promotion inside the company but in reality only people who are friendly whit management get promoted, regardless their skills or lack thereof. Internal recruitment is a joke. Their selection process in a charade at the end of which you get feedback suck as "not being enough booking blue" as an apparently valid explanation on why one didn't pass the interview step There seems to be a lack of internal structure and organisation and rules are bended in relation to who you know inside the company. Overall not a professional atmosphere at all to work in, at least in the London office