Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 646 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 590 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 545 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 377 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 250 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,608 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

5.0

Mar 9, 2016

Awfull!!

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Free lunch. And some other good things but mostly cons so yeah unless if the salary gets higher, don't work here

Cons

Awfull because you would literally get payed more to work in tescos !!! I hope salaries will get higher for executive service

2.0

Mar 7, 2016

They promise, promise, promise.

Cse2

Recommend

CEO approval

Business Outlook

Pros

Many talented and friendly people. Quality of the training department. Benefit 25% on reservation and gift at the end of every year.

Cons

To keep you motivated in a boring job they promise you career and benefit you will not get. Customer service is really a boring job. No challenges. 1 minutes is considered lateness, even after lunch(30 minutes). 10 minutes personal time per day to pee etc.

2.0

Feb 19, 2016

Politics, HR and poor management stains the brand... and the friendly working environment.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Besides the colleagues and the international environment, the great canteens, the central location of the buildings and their views, the parties, it is also really interesting to start working in such a fast growing company.

Cons

Capitalism is king! Quantity over quality. They rapidly hired managers during this fast growth and you can feel the poor quality: no people person, no humanity, no recognition, rare motivational feedback and focus on weaknesses rather than strength.

Viewing 637 - 639 of 7,608 Reviews

Jobs at Booking.com

Account Manager

San Juan, PR

View job

Senior New Business Development Manager - New York City

Booking Home Account Manager, Acquisitions

Product Manager - BDX IAM

Vereinigte Staaten von Amerika

Booking.com

Booking.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Awfull!!

They promise, promise, promise.

Politics, HR and poor management stains the brand... and the friendly working environment.

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