Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 632 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 577 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 529 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 370 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 483 reviews)); "Bad managers are very bad" ((in 269 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "No career opportunities in Zagreb" ((in 66 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 58 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,595 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,595 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jul 27, 2017

work at booking

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

really nice company and nice people

Cons

some times work is not organized

4.0

Jul 27, 2017

Sales Rep

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Great environment, one of the funkiest offices in Manchester, very intercultural environment, very professional

Cons

Getting promoted out of the call centre if they struggle replacing you can be a challenge - my reason to leave the company.

Booking.com Response

Hiya and thanks for your review and rating it really is appreciated. I obviously am not aware of your personal circumstances and I would be very interested to learn more about your experience if you'd like to contact me. Having said that, in the first half of this year (i.e. Jan to June 17) more than 150 colleagues have been promoted at Rentalcars, many of those from the Customer Service Centre to more senior roles or to other departments. If you look across our business, there are people in all departments who started on the phones and now are building very different careers. The People department itself is a great example with colleagues in Talent Acquisition, CS Resourcing, L&D and the People Team all from Sunny House. I'm sorry it didn't work for you but there are no shortage of great career opportunities. All the best for the future, kind regards Ryan

5.0

Jul 26, 2017

Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunity to work with some of the smartest minds that are also extremely driven. Keeping company with the best there is sharpens you and gets the best version of you out.

Cons

It's high-energy, all the time. There are peaks and then some more. It's important to be centered otherwise one can get easily overwhelmed. (It was all worth it!)

Viewing 7225 - 7227 of 7,595 Reviews

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