Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Feb 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Free lunch and coffee Nice office

Cons

Company advertises themselves to be laid back, playful and as a company who cares about the people who work for them, but really they are focused on nothing but numbers and making money. The targets at this company is absolutely absurd. You will be told off for getting up to grab water after 5 hours straight on phone. The scheduling is very unfair and poorly planned. Some people have to be on phone for their entire shift, whereas others get to only answer emails. This is something that has been brought up by CS-executives everyday, but nothing changes. It is not healthy and messes up your mental health. You have to be a robot to do this job without going out of your mind. Seniors are rude and don't actually want to help you

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Booking.com Response
8y
Thank you for bringing these points up with us. At Booking.com, we value creating a friendly, supportive work environment that encourages continuous growth. We’re sorry that this wasn't your experience with us. We’ve gone through a period of accelerated growth and while it’s exciting for us to move at the pace we’re going, we can see how it may have put high-pressure demands on certain Customer Service team members and processes. We want to succeed as a team, so we’re committed to addressing your concerns and ensuring this doesn’t happen to others. We’re also reviewing and refining our recruitment experience to ensure we’re clear about who we are and what is expected when working here, as well as ensuring our managers are supported in balancing the needs of the business with the needs of those in their team. Though you’re no longer with us, we appreciate that you’ve shared your thoughts. We’ll be using your feedback to help us make sure Booking.com is always a supportive, fun and rewarding place to work. Many thanks, The People Team at Booking.com
1.0
Aug 25, 2016

Booking.Yuck

Recommend
CEO approval
Business Outlook

Pros

I enjoyed the yearly trip to Amsterdam and Christmas gift, the monthly team lunches and outings, snacks in the office, hotel discounts; however if I had a choice to trade all of that and have a higher salary I would! Free snacks and team lunches don't pay the bills. I enjoyed the people I worked with (except for the managers that currently work there) and have made some lasting friendships. The health benefits and RRSP contribution were great.

Cons

-Very low Salary -Phone system that tracks everything with TV monitors on the walls (just like a call centre except our office wasn't one) -Too much tracking (multiple Google docs for tracking everything you do. You spend so much time tracking that you lose time that you could be doing actual work!). If the managers were any good they would actually be more hands on in their job to see how hard the employees work instead of being out of the office or in meetings all of the time. -The job got boring quickly and there was not many job opportunities unless you want to relocate which not everyone does. -Too much brainwashing. They really force the Kool aid down your throat and try to change who you are. If someone is quiet during a meeting and doesn't have anything to share they say you need to be more visible and try to force you to say things. In my case if I have something to say then I will say it. If not, I am not going to talk just for the sake of talking. It also works in reverse, if you speak your mind and the managers don't like what you are saying you will hear about it later. One of the values is to challenge one another yet when you do it is held against you later. This is the reason why some people don't speak up at all. I used to really enjoy working in the Toronto office at Booking.com. In the last few years, there have been a lot of management changes and the current managers are terrible. The last 6 months of my employment, in particular, were literally unbearable. The current managers micromanage, nitpick on everything you do and are completely unprofessional. They are thankless and I constantly felt undervalued. Nothing was ever good enough for them. They were quick to point fingers and make assumptions instead of listening and getting all of the information first. I would still recommend the company to others as I have heard that there are lots of job opportunities in other countries and that people actually like their jobs and managers. I have no problem with the company but I would certainly never EVER recommend anyone to work in the Toronto Office. Most unpleasant office I have ever worked in. The fact that so many people have resigned in the last few months should say it all.

3.0
Mar 22, 2016

Management is the worst...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun company party in Amsterdam once a year... but that's about it.

Cons

Management is a nightmare. People are promoted based on how long they've been at the company. It doesn't matter how hard you work or how good you are at your job, if you're not sucking up or increasing your "visibility" it doesn't matter. People who have questionable work ethics get promoted to management, and it really unmotivates everyone. Also, raises are a joke... You get a 1% increase every year. Salary is not negotiable either.

Viewing 85 - 87 of 7,584 Reviews

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