Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 651 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 568 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 527 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 515 reviews)); "Salary is good and bonus (usually) is good." ((in 382 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 468 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Mar 20, 2016

Horrible leadership-Korea office

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Booking.com as a global brand is good. Company tried to give equal benifits to all employees such as trip to Amsterdam the HeadQuarter. It was a good chance to meet and gather other colleagues in other global offices.

Cons

Booking.com as Korea brand was horrible. I mean the leadership was horrible. The manager was not ready to listen other members opinion. Just did what she wanted to. Some colleagues who worked very hard were laid off or left the company because of the manager. But HR didn't try to investigate why this was happend. Other colleagus are nice people but they are afraid of firing and keeping quiet.

2.0

Aug 12, 2014

Top Talents Quits

Account manager

Recommend

CEO approval

Business Outlook

Pros

Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month.

Cons

Low salary, No commission, capped bonus (limited to $2k per quarter even if individual OVERACHIEVES individual goal), quarterly payout of bonuses (4 months is a long time to wait for a small bonus check), tied to your desk due to DXI phone system with non-stop inbound calls, more projects and work load, customer service calls, limited PTO where vacation and sick time is combined and comes from the same PTO bucket, competitive office environment with a small team, office cliques, unfair time management.

Booking.com Response

11y

Thanks for writing; many of the changes needed are in the works.

2.0

Jun 6, 2014

Tons of Promises - Zero Delivery

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

-free annual trips to Amsterdam -networking with people from all over the globe -good and valuable trainings -good health benefits

Cons

-extremely low pay for the huge work load -constant changes, new procedures and ridiculous expectations almost daily -horrible, immature management -promises unfulfilled/misleading -practically no room for growth -micro managing from people who can't manage their own lives -jealousy and favortism -promotions only offered to the incompetent brown nosers

Viewing 88 - 90 of 7,584 Reviews

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