Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
avatar

Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Apr 4, 2014
Recommend
CEO approval
Business Outlook

Pros

The fellow plebeians who understand the preposterous insignificance of this job. The fact that at least their is ample chance to meet people who you can help, and can help you get a life. Socially this place has given us the chance for endless hours of jokes, sex and free alcohol. There are, gracefully, many fairly attractive people across the various offices, so at least networking has some point to it. Most of us being drunk half the time is the only way this company doesn't implode

Cons

The main task for an employee is to navigate the endless corridors of the Byzantine bureaucracy in order to find out what it is you are here for. After 2 years in this position I'm still not exactly sure. Trying to figure out what my job is, is like seeing an oasis in the desert. When asked "Why am I here for 40 hours when, as far as I can see, I could do this job in 20?",, middle management refer to the catch-22 of "development". They are not referring to, it turns out, sorting your life out in order to get a real job, strangely. A word on development (this is the be-all and end-all of the company's culture) Having no use for all the skills you have acquired up to this point in life, social, academic, professional or otherwise, you are meant to come up with a cunning plan (PDP ) on how you are going to develop yourself. You are allowed little help or advice in this area. This is mainly because the managers themselves have no idea what they are doing either, aren't involved in their teams (apart from chasing the El Dorado of obtaining a PDP) and, developing hoi polloi too fast might mean that their own role becomes obsolete. The idea is that the goals placed in your plan should be both personal and related to your role, i.e. technical. It doesn't take long (for some) to realize in practice the goals sum up to spying on your colleagues, pushing yourself aggressively above others, being loud, being bitchy, admiration of admin for its own sake, keeping information secret even when the usefulness of the information has expired and first and foremost, schmoozing with your stiff, boring stooges you call your colleagues. I won't bother you with the corporate synonyms for these terms. One example of the fraudulent action items we are forced to place in our PDPs would be "communication skills". I have improved mine immensely in the time I've been here. This was done by leaning how to "influence" my pairs. By influence read manipulate, upstage, machinate or simply control to gain advantage over them in the horizontal (read vertical) hierarchy. The "free" food is usually fit only for sub-normals. Everybody is pregnant (see pros) or talks endlessly about the imbeciles they have created to replace themselves.

1.0
Dec 4, 2013
Recommend
CEO approval
Business Outlook

Pros

You will meet many good decent people, none in management. Nice trips and holiday party. Hours are fine. Pay is not in the top percentile, but it is more than minimum wage. Management will make plenty of promises. They will never mean them and certainly won't follow through. Will look good on your resume which will come in handy when you realize you're wasting your time there and finally look for a job with decent company.

Cons

Just about everything. Team leads have no desire to actually work. They have no accountability for not doing the basic requirements of the position. They are allowed to take 3xs the amount of earned PTO, come and go as they please, then write up the hard working people for being a few minutes late. The rest of the time is split between meeting with each other, getting as many company paid lunches as possible, and making everyone else's life hell. This includes making up policies depending on mood and outright lies about policies. They will also stand in the middle of the department bashing each other, thier teams, and the company. Bullying is common practice and HR is either too stupid or lazy to help. The zero tolerance policy on retaliation is just a bunch of words on paper. The area managers refuse to help, probably because it would mean working. The newest regional manager has proven to be a liar in everything that was ever said. Workload is overwhelming and don't you dare ask for help. I doubt any of them even understand how to actually do the job. If you want to move up, forget it. They lie and claim that the focus is development, but in actuality it's made to be your responsibility. Oh! You're also not allowed to try to develop yourself. That will end with a write-up for asking questions of a member of management that is not your direct supervisor. Changes and decisions are never shared. They wait for you to accidentally find out then berate you for not knowing.Bonus structure is also a big secret. You have no idea where you stand or if you're even meeting targets. For the love of God, if you're thinking about taking a job there, don't!

2.0
Jun 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Large company, backing of Booking. Com, bonus scheme, the people I worked with

Cons

Constantly changing strategy and lack of clarity on objectives and targets, don't do as they say, senior management weak in some areas, lacking direction, under resourced and too many words / not enough action

Viewing 91 - 93 of 7,584 Reviews

Glassdoor has 9,127 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.