Booking.com reviews

Whether you speak one, two, three, four or five languages, whether you have one or a 10 year's experience, all the Customer Service Reps received excately the same salaries. Managers treat you like kids, there is no room for freedom, initiative and creativity. Productivity is the leitmotiv of the company instead of focusing on quality and actual Customer needs. Employees are treated the same way unqualified wokers were in fabrics except that they given fruits and sweets to be able to work even more and faster!!! I would not recommend it as a place to work for people with experience, willing to learn and get some consideration, although I have to admit, that I made there very very good friends that help me to finish my contract. So thank you to all of them.

Working there reminded me of the song "chain on fools" daily :-) Unprofessional is saying the least... not even sure they grasp what this word means. Clueless management with TL's who do not even have basic human skills let alone work ones. Biased treatment of employees, rules will be applied to some but not to all. If you are not liked you will bullied and harassed out of your job in mafia style way. Fake attitude throught the whole place. People don't even acknowledge you with basic courtesies like an hello when they see you, sorry if they bump into you or thank you if hold the door for them and then gush out how amazing and friendly they all are on the on the workplace social media platform so as to get brownie points with TLs which will gain them visibility enche leading to promotions. Company procedures lack common sense or any other purpouse than making the work long winded. Quality team evaluation are a complete sham, based more on personal perception than on looking at the real quality of the work done. At least in London the quality team is made up by a bunch of brainless individuals which were chosen for the position precisely for that. You ask questions and the answers given are unrelated and do not make sense... just talking for the sake of it. The system on wich the platform is based is complete rubbish. Website crasshes constantly, information is misleading or plain wrong, bugs are a daily accurance... basically just a rubbish product which employees are expected to consider (and the company as well) as the best thing the planet ever had. At time the whole atmosphere in meetings and events is so creepy and self celebrating it reminded me of cults. Manegement was investigated for sexual harassment and bullying but in the end all stayed the same. I was personally discriminated and when i raised this up nothing was done. Basically just a workplace you should avoid if you want to work in a friendly and professional environment