Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 623 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 575 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 529 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 527 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 368 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 472 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career opportunities in Zagreb" ((in 71 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,590 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,590 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Nov 27, 2013

False Hope

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get to meet some truly nice people.

Cons

False promises of advancing. Managers promote who they go drinking with, rather than those who perform. Extremely catty environment. Pay isn't good compared with market average. Competitors of Booking pay 30-40% more for same job. HQ and senior management is severely out of touch with what goes on in most offices.

2.0

Sep 29, 2013

A land of make-believe with inexperienced managers who award the brown nosers and true talent is viewed as a threat

Revenue manager

Recommend

CEO approval

Business Outlook

Pros

- Good entry position if looking for a way into the industry. - Can advance fairly quickly if you focus your time on making friends in the company and attending booze sessions with your boss. - Paid trips to Amsterdam and other parts of the world and country.

Cons

- Very low morale - Not a good place to work if you have a family, or want one - Not judged on your merit, but on who you're friends with. - Senior management inexperienced - Everything is in beta test mode always (throw everything to the wall and see what sticks) - Low pay compared to competitors - Too much focus on office gossip and industry gossip - Closer to a clubhouse atmosphere than a professional corporation

2.0

Feb 11, 2013

Some good people, bad management

Acquisition account manager

Recommend

CEO approval

Business Outlook

Pros

The company culture can be a positive aspect if you are young and single. Company paid happy hours and company outings. Health benefits are pretty good and well priced. Good people. Get to travel, can be good when you're not forced to do it at least 50% of the time.

Cons

Underpaid compared to their competition. Inexperienced management...company is growing quickly and management has no idea how to handle it. Most managers dont actually have management experience. So called "promotions" are not merit based. Get friendly with management and tell them they are great and you'll get a "promotion" where they'll cut your pay and give you more work. Constantly changing bonus structure with astronomical goals. False promises on bonuses...you might get it and then lose it. Bonuses are very small compared to competiton. No company cards for travel expenses. Pay out of pocket and then wait got reimbursed. HR is there for show, nothing ever gets handled the way it should. No growth potential at this point. If you started 5 or 6 years ago you could move up but not now. 17 year old international company with an unorganized startup feel to it. CEO said it best, "if you are here to make money the you are at the wrong place."

Viewing 160 - 162 of 7,590 Reviews

Jobs at Booking.com

Account Executive - San Francisco