Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 622 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 519 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 481 reviews)); "Bad managers are very bad" ((in 262 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,591 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,591 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Sep 13, 2017

Awesome People to Work With, Weird Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits They really take care of you working there Free gym membership Great insurance They offer a lot of perk incentives unlike any other employer Fresh fruit every day Massage chairs during break Everyone is in super positive manner throughout the day

Cons

Weird management techniques, they definitely play favorites here. Does not matter seniority or how hard you work to move up, they will pick a favorite over you. Lots of gossip unfortunately thought that stopped at High School but a lot of people like to talk in that building.

2.0

Jul 10, 2017

HR Liability, Mess of a Company, and Immoral Management

Coordinator

Recommend

CEO approval

Business Outlook

Pros

- trip to Amsterdam fully covered, but you need to work at Booking.com for a year - working for a big company; prestige

Cons

- low pay. not competitive with market. - HR has no idea what they're doing. they constantly make mistakes, which is annoying to correct and look over my pay stub. - management is horrible. The SF office gossips and leadership allows it. I have seen 6 people leave Booking.com through my employment. Not surprised, since the work environment is unhealthy. I have heard Account Managers in the office talk about their clients/ partners openly in a negative way. Have heard AMs gossip about other coworkers as well. -management is childish.

1.0

Jun 28, 2017

Unprofessional managers, immature environment

Account manager

Recommend

CEO approval

Business Outlook

Pros

Dynamic company, fast pace, challenging

Cons

All 3 managers in Toronto office are unprofessional, gossip, play favourites, barely do anything (that I saw). Say they are data driven but their favourites don't meet their targets and get away with it. They conduct business in other languages and switch when people are near by.

Viewing 184 - 186 of 7,591 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Account Executive - San Francisco