Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 626 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 361 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "• Blatant Favoritism within the office" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jul 9, 2014

Conditions ok, but no progression possible

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Benefits (lunch provided, discounts for hotels, freaky Fridays, events in Amsterdam

Cons

For the bonuses, very hard objectives Working hours: 15h50-23:50, no extra pay for working in the week-end (twice a month) and after 20:00 (until 00:00) 30 mins for lunch only Very bad management, and very few transparency, all important informations are hidden or secret, never seen a department manager around Agents obliged to lie to hotels that do not bring money to the company, and tell them they have their own hotels department, when the phone line is just redirected to the customer service Obliging hotels to use their system without any training and invoicing them for any issues incurred such as overbooking

3.0

Jan 16, 2014

Sales Coordinator

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company encourages employees to lead projects and all employees are expected to roll up their sleeves to get the job done. it used to have a fun family-type atmosphere.

Cons

Depending on the office, leading projects and upward mobility is based on likability not on performance. Management runs a popularity show. It is very disorganized and too much time is spent on meetings and tracking short term progress. Workers are highly undervalued and payed below market standards.

3.0

Dec 31, 2013

Don't believe the hype

Software developer

Recommend

CEO approval

Business Outlook

Pros

- Fun international environment - Great end-of-year partys - Okay bonus scheme - if you qualify - Half-decent lunches, by Dutch standards - Developers get a certain amount of autonomy - depending on the team/system - Technical environment designed for Perl & Linux hackers

Cons

- Disappointing base salary compared to other tech companies, for juniors and seniors - Developers, sysadmins, DBAs, & network admins kept segregated - be prepared to file lots of tickets in JIRA - IT department in general, and sysadmins particularly, resist new technology - Lots of politics in some sections, and two-faced behavior from management - Dull and noisy office environment - some renovations have been done, but not enough - Bad allocation of hardware and developers - the company uses hindsight rather than foresight (strange when making so much money)

Viewing 199 - 201 of 7,592 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Vereinigte Staaten von Amerika

$171K - $190K /yr

(Employer provided)

View job

Account Executive - San Francisco