Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
May 24, 2012

Sycophantic, inept, and unqualified management.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It provides a regular paycheck. The people in certain departments (i.e. IT and a few other Analysts) actually know what they're doing. The company is making money hand over fist. Relatively easy to build up your resume.

Cons

Many of the people who get promoted aren't the most qualified, but they've done the most sucking up. One is example is of a candidate with neither managerial nor analytic experience was 'placed' in a position requiring both of those skill sets over another, fully qualified, candidate. And unfortunately this sort of thing isn't the exception, but the norm. This leads to abysmal moral and utter lack of loyalty towards the company.

2.0
Jun 1, 2020

Look elsewhere.

Recommend
CEO approval
Business Outlook

Pros

Some of the engineers you work with are fantastic, knowledgable and go out of their way to help you. The technology is interesting and some of the technology is at the forefront of the industry, although sometimes moves too fast. I'll elaborate on that in cons. The canteen is subsidised, which is always nice, although the food in Amsterdam is free. Up to £1000 (25% of booking) discount each year on any hotel on the Booking.com platform.

Cons

Unfortunately there's more cons than pros to Booking - Transport, all which seem to have appeared over the last 12 months. Senior Management are definitely detached from the day to day goings on of the business. I've heard reports of shouting and belittling in OKR meetings. Top down hierarchy - Decisions are made in meetings where nobody with any knowledge or expertise is present. As an Engineer, you're expected to be a good monkey and do what you're told. Work for the sake of work itself - People seem to dream up new needs within the business in order to justify their role and then force it upon the rest of the business. SOx Compliance - This is possibly the worst of them all. They expect you to follow processes which are ever changing, and then when you make a mistake because you've been implenting the "old" process, you're threatened with disciplinary action. Towing the company line - If you're not a poster girl/boy and do what you're told, you won't get anywhere. Free thinking and constructive feedback is prohibited, as is public discussion.

3.0
Oct 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Free cereal Free fruit (sometimes. quality and availability can vary) Some really talented and friendly people. A very relaxed, light hearted and casual atmosphere. Good tech kit and workstations. Free beer Fridays monthly. Good office location right in the city centre.

Cons

Developer pay isn't bad but it's nowhere near market leading. They're always "benchmarking" but you will get better elsewhere. More disheartening is the pay relativity between different roles; why be a dev when you can earn more facilitating standups for a living. Corporate cargo cult agile in full swing. Metrics which should be team internal only are being used to judge teams across engineering. Of course this leads to teams doing all kinds of crazy things to manipulate the numbers. Teams will just trash tickets to pretend they have a zero-defect backlog. Antiquated team & personal objectives system which is heavily linked to bonuses or promotions. This only leads to everyone going for the "under-promise, over-deliver" strategy. There's no incentive to set risky/hard to achieve goals if failure means financial hurt; it's much wiser to play safe. This contributes to... Stuff moves at glacial speed. Whether it's politics, meetings, lack of resource or just not in the objectives/priorities, things take an age to get done. Everything needs a Jira ticket. If you're looking for a fast paced environment this isn't it. Too many contractors brought in to work on new feature work while existing devs do maintenance and have little to no involvement in what the future looks like. Doesn't matter if you have years of domain experience, contractors will be brought in to rebuild the system you know inside out. Quarterly objectives setting leads to an extremely short-termed vision and a constant shift in direction. Serious lack of long term thinking. More and more red tape being introduced to satisfy an overly-restrictive SOX implementation. You will constantly lose access to the things you need to do the day to day job. Welcome to the world of service desk tickets. Senior management are mostly non-existant apart from the quarterly Q&A appearances. Q&A questions are answered with so much denial they sound like they're from a communist state. Struggled to even accept that having a gate as a meeting room door meant the room was too noisy. High recent turnover of staff

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Booking.com Response
6y
Hi and thank you for your rating and extensive feedback. I have flagged your feedback to Gavin so that he and the team can consider your points more closely especially around metrics. I don't want to get into a point by point response but I would just like to say that we do do a lot of bench-marking (for tech roles) mainly because the market is so competitive and fluid so we need to keep close to it to make sure we are in the right area, I'd have thought this would be a positive thing. If you look at what we have done with pay and benefits over the last couple of years, you will have seen the significant investment we have made and continue to make in our people. I see you are still with us, which is a real positive. I'd just encourage you to speak to one of the tech leadership team to discuss your concerns Ryan
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