Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 632 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 580 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 538 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 364 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 253 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "• Blatant Favoritism within the office" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

May 31, 2014

Cool work colleagues but bad Management

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Fresh fruits, coffee,tea and meals everyday. Work colleagues are great and meeting people from all over the globe.

Cons

repetitive work everyday: non-refundable bookings and dealing with overbookings. There is no room for advancement as everything is micromanaged by management. Meaning merit will not get you promoted but popularity or 'visibility on the floor' to use the company jargon.

Booking.com Response

11y

Thanks for taking time to review; we're working hard to build a positive environment..

1.0

Mar 31, 2014

Treatment of In House Employees

Translator

Recommend

CEO approval

Business Outlook

Pros

Nothing really, maybe the bonus, but it is not only money that is important...

Cons

Unprofessional treatment from the Team Leader's side Squeezing the most from you for little money Vasting the talent they already have in house No possibility to grow professionaly

2.0

Aug 15, 2013

Certain perks, but didn't buy into company culture

Revenue manager

Recommend

CEO approval

Business Outlook

Pros

-work happy hours, lunches -clean, state of the art office -great benefits -interesting travel opportunities for training & hotel visits -international, successful company

Cons

-employees are recognized, but on arbitrary booking records based on seasonal demand, not necessarily performance -very high turnover which goes unaddressed and thereby decreases office morale -lots of closed-door meetings and back-biting -lower pay than competitors -Senior Account Managers play favorites and hire/promote people not necessarily qualified (ie. people without bachelors degrees or revenue management backgrounds) -Ideas and suggestions on process changes are unwelcome

Viewing 235 - 237 of 7,592 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Account Executive - San Francisco