Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 636 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 584 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 529 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 518 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 375 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 475 reviews)); "Bad managers are very bad" ((in 253 reviews)); "Bad leadership as far as I know." ((in 102 reviews)); "• Blatant Favoritism within the office" ((in 71 reviews)); "No career opportunities in Zagreb" ((in 66 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jun 22, 2013

promised much, delivered nothing

Software engineer

Recommend

CEO approval

Business Outlook

Pros

pay is reasonably good, as is the location in the city centre of manchester and the new office building is very impressive.

Cons

another web based company who have made so many failed attempts in the last 3 years at a mobile presence it's embarrassing. the quality of the engineering is pitiful, with the obsession on quick fixes and hacks to increase 'conversion' as opposed to anything scalable or robust. from the top down, the bullying, call-centre culture the business was borne out of still permeates. if you are a software engineer wants to be challenged, rentalcars is not for you. if you want to argue the toss about a/b testing on native apps, or backend api design with inept managements then fill your boots. as an aside to this, the hours are unusually long (40/week) and there is absolutely nothing in terms of personal development or staff perks. you even have to provide your own coffee - archaic...

1.0

Apr 12, 2013

Nothing at all!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The only pro i can think of is the trips to another country and the parties

Cons

Well what can i say, too much work overload, ridiculous goals that almost no one can meet. Under payed for the amount of work we do and calls we take and not to mention all the bullying and angry calls from guests we get. Insane complaints to work on and not much coverage at times. Working here develops stress and anxiety and fear to go in to work. You should never be afraid to go into work. Some supervisors are careless and avoid doing their share of work.

1.0

Feb 15, 2022

Run

Customer service senior guest specialist

Recommend

CEO approval

Business Outlook

Pros

Amazing coworkers, superficial diversity/inclusion, minimum benefits

Cons

Customer service staff were SOLD to a sub-par outsourced company during Black History Month in an attempt to avoid Unemployment Insurance penalties and having to pay severance, outsourced CS are notoriously poorly trained, upper management overpromise and under deliver, Corporate gaslighting, CEO is more concerned about stakeholders and profits than employees. No position is a safe position at this company.

Viewing 238 - 240 of 7,592 Reviews

Jobs at Booking.com

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