Booking.com reviews

Where to start. They advertise the job as helping clients all over the world and basically the job consists of handling complaints on complaints, and attends useless team huddle (but in the same time it's the only way to take a break from the phone). The Toronto management is pretty terrible, some of them had a board where all the results were there to see, so you know who is weak (pretty terrible management technique). There is a no phone, no talking to people from other team policy which again is pretty terrible, especially when the the supervisors and managers are using theirs. The managers are really judgmental (not only on the work, but on people in general). They fired a gay guy that was harassed by a girl that they also fired at the end because she was pretty much a psychopath. They fired another girl because she was complaining of her supervisor being racist. It was my first experience working in Canada and it was horrible.

Where we do start!!! 1- Awful conditions,terrible night allowance (lowest possible). All year we have been told by our TM and SM's that night allowance was going up but when we were handed our pay reviews, we only had 1.8% and nothing more on night allowance. When we asked to our TM about this, the response we got was "If you don't like it, you know where the door is!" and then when we went to our SM about that response, we had " you are free to apply elsewhere if you like"!. ALL YEAR we have been told that we were going to get a pay increase. We are being taken for granted! Management is awful! Phone agents know more than managers and i have never heard anything like it. Experience means nothing, knowledge means nothing.If you know a manager and call that manager a "FRIEND", you are guaranteed to become a manager. All year we heard, we are investing in you! Yes sounds about right with 1.8%. And then LT mentions, Booking.com Discount and Gift Voucher that was given... We all know this was done because of Booking.com not because of BookingGo. LT team only care about themselves. You cant reach to them! They will never ever support you even in your hard times. They say "Come and talk to us or email us" and when we do, we get ignored.