Not what I've expected.
Pros
- good location - nice office
Cons
- Pegasus front-end (moves you back and makes feel as a monkey if You already have a full Amadeus training and knowledge) - co-workers don't always understand different cultural background of other employees and if don't understand You or for instance Your sense of humour instead of saying it to You they go complaining to the manager - you are treated as a stupid monkey that does not know what is doing and is working only to answer calls and satisfy the customers - some supervisor decisions are not only illogical, but seem against IATA or EU rules (but You're told it's in favour of the passenger), where others (when they do not agree to do something for the passenger) are explained as potentially against company's policy - am unable to use my full skills, experience and knowledge gained in years of working as ticketing agent for other airlines