British Airways reviews

3.7

63% would recommend to a friend

(3,705 total reviews)
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Sean Doyle

78% approve of CEO

61% positive business outlook

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,705 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews
4.0
Aug 23, 2014
Recommend
CEO approval
Business Outlook

Pros

-Chance to develop your career and experience across a diversity of organisational functions (customer services, engineering, finance, marketing, IT, operations). -Staff travel is good if you pick your dates of travel and destinations wisely (i.e don't expect to breeze onto a flight to Orlando/Barbados in peak season). -Good work life balance compared with some companies. -A truly fascinating industry. Still learning after many, many years. Some great people to work with across a diversity of departments.

Cons

-Unless you make it well up what is becoming an increasingly flat structure (so there is a lot of competition for middle/senior mgmt roles), the money is average to reasonable at best. If you want to be rich quickly, you're probably looking in the wrong place. -Can be a bit bureaucratic at times. -A very cyclic industry. Aviation is normally first into any downturn, so pick your moment to make your move.

4.0
Aug 13, 2014

Overall very good.

Recommend
CEO approval
Business Outlook

Pros

Long lasting friendships Travel the world

Cons

Managers bringing in new working practice but not consulting the staff.

2.0
Aug 12, 2014
Recommend
CEO approval
Business Outlook

Pros

The job of a cabin crew member means you don't take work home with you. A day's work is a day's work - that's it. The flight discounts, although this perk is becoming increasingly devalued. The corporately negotiated discounts.

Cons

The current management team does little to promote the loyalty or respect of its front line staff. The company, under the auspices of our new owner IAG and its CEO are continuing the damaging slashing of costs that the latter started. Staff numbers are being cut, work/life balance is being adversely expected and the airline is expecting more and more for nothing in return. The staff travel benefit is good if viewed by itself, but is far from being good according to industry standards. You are made to feel like a beggar when using the benefit despite still actually having to pay a fare (sometimes a reasonably high one). Since the 2010 strikes a new fleet of younger crew has been recruited. This means that the older fleets are treated as second class citizens in all the company comms. However, if you were to join as cabin crew now this is the fleet you would join on. Suffice it to say that since they have little union representation the company takes full advantage of this. It isn't uncommon to see these new young people asleep around the crew report centre because they're so knackered, or in tears outside in the smoking shelter because of the way they're treated by their supervisors. There isn't a single fleet that's happy, and that shows in the atmosphere at work. The standard of cabin crew management is extremely low, with a few exceptions. There is little expertise left after a series of rounds of severance where any staff who could get good jobs elsewhere left. These managers are tasked with communicating constant rounds of cost cuts and "the latest big idea" and it is starting to show that they're tired and just couldn't care less any more. If you Still live at home and just plan on flying for a year then give it a go. The days when flying was a career and you were respected for what you do are now long gone within BA and it's really sad. Even if you leave flying and decide to take a post on the ground the constant churn of endless reorganisations means that you'll have to reapply for your job every 2-3 years anyway and could find yourself out on your ear.

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