British Airways reviews

3.7

63% would recommend to a friend

(3,705 total reviews)
avatar

Sean Doyle

78% approve of CEO

61% positive business outlook

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,705 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews
4.0
Oct 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Good place to have on your CV. They work with up to date technologies but not cutting edge at a large scale.

Cons

Very large organisation. Sometimes it's hard to grasp how small of a cog you actually are. But the work is not that bad and the team (depending on team) has a good spirit.

3.0
Oct 1, 2015

Customer Service Agent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flight benefits. It is a prestigious airline and a good company all in all, but bot if your'e a CSA. Management is unorganized.

Cons

They do not care for their employees like they used to. Everything is about money and the union doesn't help. Managers do nothing and get benefits.

5.0
Sep 21, 2015

A company you will be proud to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

BA is an iconic brand that's built on a team of smart, hard-working and incredibly loyal people. Airlines are always interesting places to work, after all this is a complex product to create, market and deliver. Better still your friends will be genuinely fascinated in your work (albeit with their own crop of lost baggage stories).

Cons

The team loyalty has also created a tenured environment which can feel entitled and sometimes out of touch with realities of the market. The strong belief in the brand is a great asset but it breeds a certain arrogance which can be dangerous to any business. Finally, expect a tough few months at the start- everyone seems to know everyone else except you!

Viewing 3613 - 3615 of 3,705 Reviews

Glassdoor has 3,997 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.