Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (763) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 172 reviews)); "Great to travel and meet great people" ((in 163 reviews)); "Good benefits and perks to the job" ((in 129 reviews)); "Good work life balance and flexibility." ((in 69 reviews)); "travel benefits are good for your self only" ((in 62 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 254 reviews)); "Low pay and not looked after" ((in 202 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 149 reviews)); "low salary and hard to move up the ranks" ((in 89 reviews)); "The new managers do not trust the employees to do their jobs." ((in 58 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,699 total reviews)

Sean Doyle

77% approve of CEO

60% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,699 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Feb 8, 2015

Not what I've expected.

Executive support adviosr

Recommend

CEO approval

Business Outlook

Pros

- good location - nice office

Cons

- Pegasus front-end (moves you back and makes feel as a monkey if You already have a full Amadeus training and knowledge) - co-workers don't always understand different cultural background of other employees and if don't understand You or for instance Your sense of humour instead of saying it to You they go complaining to the manager - you are treated as a stupid monkey that does not know what is doing and is working only to answer calls and satisfy the customers - some supervisor decisions are not only illogical, but seem against IATA or EU rules (but You're told it's in favour of the passenger), where others (when they do not agree to do something for the passenger) are explained as potentially against company's policy - am unable to use my full skills, experience and knowledge gained in years of working as ticketing agent for other airlines

2.0

Jan 21, 2015

No appreciation for knowledge.

Customers service

Recommend

CEO approval

Business Outlook

Pros

Stable company with okay travel benefits. Fare salary structure. Management has pros and cons. The pros depend on who's managing. Some managers are long term employees and have a wealth of knowledge and impart that knowledge on their employees.

Cons

The cons are with the current trend of new managers. The company believes the new managers they are training should not have independent thought. The new managers do not trust the employees to do their jobs.

5.0

Sep 1, 2014

Beautiful company

Aircraft engineer

Recommend

CEO approval

Business Outlook

Pros

I worked for them for 32 years and I have no regrets. If its a tree I will water it everyday.

Cons

The present management has changed so much that they have forgotten to fulfill their promises to the retired people who worked with their souls to see that the company flourished.. It was two way management. They looked after us and we would do anything for them.But now the game seems to be everyone for himself.. The management not to honour the promises which their former leaders had made is a short sight as for the sake of profit today but their employees will never give their 100 percent in return.

Viewing 100 - 102 of 3,699 Reviews

Jobs at British Airways

Associate Customer Experience Agent - Miami International Airport