- Some customers are so obnoxious it’s unbelievable.
- The shift patterns were terrible. I absolutely hated it. Some days you could finish at 2200 and start work again at 0700 which for me personally was too much due to the fact I relied on public transport and it takes nearly an hour to and from work.
You'll be working some weekends but only get a day off in between the two weeks you've worked. So basically I'm saying is that you might aswell give up on your life.
- Besides the contact centre, there is not much for BA here in Manchester. Most are based in London as it is BA's HQ.
- In training they state "be yourself". When I was finally on the phone chitchatting away with customers, I spoke the way I normally speak (without the telephone voice). However, I was one of the few that got dragged into the office for not speaking properly (posh & formal voice) with the customer. For example, instead of saying "wife" I used to say "your other half" or "missus".
Had to literally tell the managers that training on the phone and actual floor working does not marry up together. Also pointed out that the customer left me a positive feedback and that he was laughing on the phone therefore my relationship with that particular customer was a good relationship.
- Considering BA is a multinational company that is looked at as a very prestigious company, their contact centre in Manchester is very big. However, at any one time it is half full. I personally don’t know if that’s how the roster worked or if they were having issues with recruitment and high turnover of staff because after I left, all of the team I was inducted in with left (approx) within a year.
- Only flexibility is for the job which nine times out of ten works in the favour for BA not yourself. Just in case you finish off work above the allocated time etc...
- Pay was pretty standard at just above 15k. (But bonuses helped you supplement income). Premium airline but dont't pay the wages of a premium company. They easily make a million per week on early seat selection. Thats around 52 million in the bank of free money per year for just letting customers select their seats. Wonder if that money is used to pay its employees or given to the shareholders as an incentive to keep faith in BA?
- Canteen catered your standard lunch/food.
