Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 168 reviews)); "Great to travel and meet great people" ((in 163 reviews)); "Good benefits and discount travel" ((in 134 reviews)); "Good work life balance and flexibility." ((in 67 reviews)); "travel benefits are good for your self only" ((in 61 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 247 reviews)); "Low pay and not looked after" ((in 202 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 158 reviews)); "low salary and hard to move up the ranks" ((in 84 reviews)); "The new managers do not trust the employees to do their jobs." ((in 55 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

2.0

Nov 19, 2016

Cabin crew

Mixed fleet cabin crew

Recommend

CEO approval

Business Outlook

Pros

Variety of destinations and great mix of crew. Extensive 6 week training course. Good staff travel when you can get on!

Cons

Low basis salary meaning good crew don't stay long. Minimum rest downroute. Too much cost cutting that making money has become their number one priority and no longer their customers. Crew are over worked with little rest downroute can only result in low performance and bad customer experience.

3.0

Nov 9, 2016

Incredible Experience but they don't look after their staff

Mixed fleet cabin crew

Recommend

CEO approval

Business Outlook

Pros

- Travelling - Pay was moderate in comparison to other airlines - Challenging work environment

Cons

- Commuting costs; Living in London is extortionate so many Crew commute, however, it cost me a 1/3 of my salary to do so - Lack of progression; There are two paths to follow to progress to becoming a manager, however, the workloads for these 'trainee managers' is disgraceful, but it is seen as part of the role, and yet there is no pay increase until you are fully qualified - Lack of work/life balance; the shortfall of Crew means that there is added pressure to work longer routes with less rest. Ended up spending more time sleeping in my car than my own bed

4.0

Oct 11, 2016

Aircraft Mechanic

Aircraft mechanic

Recommend

CEO approval

Business Outlook

Pros

Study support and in-house training school to develop into an engineer.

Cons

Limited opportunities to develop into other areas due to a percentage pay increase only, causing huge disparity between colleagues on same roles. Penny-pinching mode for the last few years. Management subservient to IAG to the detriment of BA.

Viewing 154 - 156 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager

British Airways

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Cabin crew

Incredible Experience but they don't look after their staff

Aircraft Mechanic

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