Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 171 reviews)); "Great to travel and meet great people" ((in 162 reviews)); "Good benefits and discount travel" ((in 136 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Fun and good staff to work with" ((in 62 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 254 reviews)); "Low pay and not looked after" ((in 208 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 154 reviews)); "low salary and hard to move up the ranks" ((in 85 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 69 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Jul 21, 2014

Great exposure, but low pace of change

Project manager

Recommend

CEO approval

Business Outlook

Pros

Work-life balance, staff travel, relaxed environment, interesting field, exposure to different sides of the business, possibility to move around the business

Cons

Slow pace of change, "job for life" attitude, slow-moving headquarters, low pay, lack of transparency and accountabilities, London-centric approach

4.0

May 27, 2014

Flying for BA still makes me feel like I'm on top of the world!

Main crew

Recommend

CEO approval

Business Outlook

Pros

The people I work with are the best. We all just get on with the job and there is no need to worry that someone doesn't know what they are doing. I get to go to some awesome places, places I still enjoy visiting after all this time. I get to meet and talk to some interesting people, my customers and colleagues. We get world class training in safety, medical and customer service. The pay is great, even for working 50% of the time and I get to take my family away at great discounted prices.

Cons

On my current fleet I have had no opportunity to further my career, even after 16 years, and I am not getting any better at night flights!

1.0

May 4, 2014

Extraordinarily Oppressive, Negative, Morale Defeating

Bilingual customer contact agent

Recommend

CEO approval

Business Outlook

Pros

Benefits Only No other pros.

Cons

No room for growth, Deceitful company. Company Values are completely false,

Viewing 175 - 177 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager