Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 172 reviews)); "Great to travel and meet great people" ((in 158 reviews)); "Good benefits including discounted flights." ((in 126 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Fun and good staff to work with" ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 253 reviews)); "Low pay and not looked after" ((in 211 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 155 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 91 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 66 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Dec 20, 2014

BA Cabin Crew

Cabin crew

Recommend

CEO approval

Business Outlook

Pros

Staff travel and being able to see the world.

Cons

Low pay for the London area

3.0

Nov 29, 2014

Good opportunities and benefits.

It project manager

Recommend

CEO approval

Business Outlook

Pros

A good blue chip company to work for, diverse opportunities, but the working environment is very fluid. Good team spirit among staff despite recent hits to moral. Good final salary pension scheme for those that got in in time, and staff travel opportunities are great for those who want to take advantage.

Cons

Feel there has been a cultural change recently, and not for the better, it just seems management are less open and honest. Also, penny-pinching extends to stationary, so bring your own pen, paper and post-its!

4.0

Aug 23, 2014

Varied career, see the world. But you could earn more elsewhere......

It project manager

Recommend

CEO approval

Business Outlook

Pros

-Chance to develop your career and experience across a diversity of organisational functions (customer services, engineering, finance, marketing, IT, operations). -Staff travel is good if you pick your dates of travel and destinations wisely (i.e don't expect to breeze onto a flight to Orlando/Barbados in peak season). -Good work life balance compared with some companies. -A truly fascinating industry. Still learning after many, many years. Some great people to work with across a diversity of departments.

Cons

-Unless you make it well up what is becoming an increasingly flat structure (so there is a lot of competition for middle/senior mgmt roles), the money is average to reasonable at best. If you want to be rich quickly, you're probably looking in the wrong place. -Can be a bit bureaucratic at times. -A very cyclic industry. Aviation is normally first into any downturn, so pick your moment to make your move.

Viewing 172 - 174 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager