British Airways reviews

3.7

63% would recommend to a friend

(3,707 total reviews)
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Sean Doyle

78% approve of CEO

61% positive business outlook

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,707 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Mar 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Staff Travel a considerable perk

Cons

Poor leadership, micromanagement, favouritism and bullying culture. Disregard for customer needs.

2.0
Oct 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Great friendships, crew atmosphere while on a trip is generally supportive and enjoyable, unlike the rest of the company.

Cons

Terrible support, no duty of care on top of a blame culture. Managers (sat in an office, never introduced themselves to us) and support teams always assume the worst of their employees, impactful decisions on our lives are made and poorly informed or presented in a better picture than actually is. Cabin aren't allowed to be illness discounted proportionally to the amount of time changes, different weather condition, poor sleep and crazy roostering, If blocked ears are discounted once in a year every other blocked ears crisis you have it will not count for justified sickness. Late to fulfill or never fulfilling in totally with agreements made. Not good for mental health, or health in generally. There aren't crew meals loaded on most flights, just the leftovers of passenger food, which means eating the same meal almost every flight. Pilots are treated differently which explains most's god complex, they're entitled to appropriate food loaded on for them, longer trips in many cases, better hotel rooms, extra discounts and lounges access at hotels that crew also stay in. Very unfair, passive-aggressive company.

3.0
May 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Management is good as compare to other call center jobs.

Cons

In callBa it's really hard to apply or get leaves they have separate portal to apply leaves and in that portal you will never find any slot available to apply for leaves. 2.Transport Sucks in callBa. 3.Sick leave policy, even though you are sick and you are not in condition to report office your attendance allowance will become zero. 4. And literally there is no avail on calls.

Viewing 193 - 195 of 3,707 Reviews

Glassdoor has 3,999 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.