Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 177 reviews)); "Great to travel and meet great people" ((in 163 reviews)); "Good benefits and perks to the job" ((in 124 reviews)); "travel benefits are good for your self only" ((in 66 reviews)); "The training was good but intense." ((in 61 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 249 reviews)); "Low pay and not looked after" ((in 210 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 159 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 87 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 67 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,707 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,707 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

5.0

Apr 1, 2024

Service Advisor CallBA Gurgaon

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

British airways offers attendance allowance + night allowance of 8800 in total along with monthly PRP incentives of max INR9000.

Cons

Sick leaves are never considered actual sick leaves. You take one unscheduled leave and half your attendance allowance is gone. Take another leave, full allowance is gone. And no medical document even if you were admitted in the hospital is going to get you any exception for this.

3.0

Mar 3, 2024

environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good source for earning money

Cons

very very very toxic environment

1.0

Feb 20, 2024

Nothing here at all

Client service advisor

Recommend

CEO approval

Business Outlook

Pros

The only good thing in this company is the co-workers and the environment. So if you’re looking to make good connections and meet good people, this is the place for you.

Cons

Believe me, it used to be a great workplace back in the day but now I would not recommend anybody to work here. it’s the most non-employee centric organisation, one can find themselves in. The utmost lack of empathy towards the employees is being portrayed here. Among your nine hour shift they would give you a 10 minute bio time. You can only ever take 10 minutes in the entire shift time to go to the loo how human does that sound? And they have every tactic to make sure that you do not get an incentive because they have set such qualifiers.

Viewing 196 - 198 of 3,707 Reviews

Jobs at British Airways

Duty Maintenance Manager

Duty Maintenance Manager

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Customer Experience Agent - Boston Logan International Airport

British Airways

British Airways reviews

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Reviews by job title

Service Advisor CallBA Gurgaon

environment

Nothing here at all

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