Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 164 reviews)); "Great to travel and meet great people" ((in 159 reviews)); "Good benefits including discounted flights." ((in 137 reviews)); "Good work life balance and flexibility." ((in 71 reviews)); "travel benefits are good for your self only" ((in 65 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 244 reviews)); "Low pay and not looked after" ((in 208 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 158 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 97 reviews)); "The new managers do not trust the employees to do their jobs." ((in 54 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,707 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,707 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Jan 21, 2024

Good travel benefits but there can be quite a lot of bureaucracy

Commercial analyst

Recommend

CEO approval

Business Outlook

Pros

-Good travel perks. -Good social circle. -Positive environment for development.

Cons

-Sometimes have to get through hurdles of bureaucracy. -Office is poorly equipped, not even washing up liquid is provided to wash dirty cuttlery. -Moving up in the company can be hindred by politics.

1.0

Nov 14, 2023

Very Strict

Sales and service advisor

Recommend

CEO approval

Business Outlook

Pros

They treat employees like servants very strict policies and no consideration of any sort.

Cons

Nothing is great about the company

1.0

Jul 20, 2023

Unempathetic, underpaid & rumbled management.

Cabin crew

Recommend

CEO approval

Business Outlook

Pros

-There are SOME lovely crew you will interact with as well as flight crew.

Cons

- Underpaid - Large loads of service in short flight times, to be done on your own. - Uniform issues. - Repatative Meals or sometimes NON! - Hard to book time off, and then questioned for taking days off. - No Sick Pay until after a 6 months of service. Fleet Duty Managers, not approachable, very closed conversation, no open office enviroment feel. They nitty pick at mistakes and use this undermine you during your probation. Galley FM, crew gossiping is toxic, CSM behaviour to MC are rude and then reported/off loaded, when gas lighted for not knowing something. Cult behaviour shown, on who is the best to have on the flight ect. Fake and passive agressive members. Level of inconsistency, in SOP./SEP, is abysmal, no concistency, and every flight will have different rules, according to CSM behaviour.

Viewing 199 - 201 of 3,707 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Customer Experience Agent - Boston Logan International Airport

Duty Maintenance Manager