Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 164 reviews)); "Great to travel and meet great people" ((in 159 reviews)); "Good benefits including discounted flights." ((in 137 reviews)); "Good work life balance and flexibility." ((in 71 reviews)); "travel benefits are good for your self only" ((in 65 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 244 reviews)); "Low pay and not looked after" ((in 208 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 158 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 97 reviews)); "The new managers do not trust the employees to do their jobs." ((in 54 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,707 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,707 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jun 8, 2023

Poor management style , lack of inclusivity, poor salary package

Senior manager, operations

Recommend

CEO approval

Business Outlook

Pros

Travel perks and holiday offers

Cons

Tend to talk the talk but need to start walking. Great CEO but the next level down struggle with inefficiency

4.0

Apr 16, 2023

Line Manager was great

Continuous improvement coordinator

Recommend

CEO approval

Business Outlook

Pros

Loads of opportunities to move about (though invariably forced, if you got restructured, which happened fairly regularly) Certain business areas / managers were more open to sideways moves than others - some business areas were quite 'if your face fits you'll do well'. Having a good line manager made a big difference to my enjoyment. I knew others with managers they didn't get on with who were miserable which is a big shame. Similarly if your manager didn't want to help you, or felt threatened by your ability, your progress could be stunted. But if you want variety, and responsibility without necessarily needing promotion to be satisfied, this can be a great company.

Cons

Sometimes trying to actually finish a project felt soul destroying because the company was so big that changes take time & if you are the sort of person who likes to see immediate results you might struggle as they can be slow to come. Getting anything at all done in the business feels like a huge achievement against the odds, and that's not necessarily because of negativity, more that the company is so big and has so many moving parts. I found the pay structures very opaque. Only by fluke did I find out that actually I'd been hired at the very top of a pay scale for a job band; this meant that when I tried for sideways moves in the same job band I was sometimes told I was too expensive for the role. But that is not transparent when the roles were so widely banded.

1.0

Apr 6, 2023

Disapointing

Duty manager

Recommend

CEO approval

Business Outlook

Pros

Colleagues are great and make the difference at BA

Cons

The company does not look after it’s staff or treat them very well in general

Viewing 205 - 207 of 3,707 Reviews

Jobs at British Airways

Duty Maintenance Manager

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Customer Experience Agent - Boston Logan International Airport