British Airways reviews

3.7

63% would recommend to a friend

(3,709 total reviews)
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Sean Doyle

78% approve of CEO

61% positive business outlook

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,709 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Mar 5, 2020

11 years later...

Recommend
CEO approval
Business Outlook

Pros

Not a 9-5 job, cool lifestyle, lovely destinations, great memories of time spent with flying colleagues whilst exploring the world. Good brand to add to your cv. I was multi-skilled in several areas of the business by the time I left. Main crew can be boring but onboard senior and CSM became more challenging, with fleet development projects, people management, recruitment, training... the more I was willing to do, the more I advanced.

Cons

I end up a workaholic with 6 jobs, multiple name badges with multiple roles, sleep deprived, jet lagged, questioning myself about the state of my soul... my other half didn't recognise me anymore, I talked airline jargon all the time and money was certainly not great considering the efforts and hours I put in. Also, politics... never speak your mind, never tell how you truly feel, never flag issues. You can only be one thing: a pro-management high achiever who loves their job, puts shareholders first and employees last. Also a culture where going out drinking with managers gets you in charge of departments. If you're not that kind of person and don't fit in with the new management, watch your opportunities suddenly disappear and people who play the game receive extra slices of pie for xmas. Equal opportunities? I think not.

1.0
Oct 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Get to see the world Operate on the latest aircraft Opportunity to work and experience First, Business and Economy classes Staff Travel (90% off) standby flights

Cons

Terrible work / life balance - don’t know your schedule until 13 days before end of the month Treated like a number / asset rather than person Little or no human touch. Company policies followed strictly whether or not they make sense Leadership team focus only on Operation and Finance. Little or no focus in Colleague engagement Massively disengaged workforce (customer contact) Leadership communication dishonest and propaganda like Colleagues not involved in decisions that affect them Staff feedback to leadership teams is discouraged and frowned upon Leadership uninterested in employing skill or talent, instead focussed at hiring young employees who are easily manipulated by poor employment policies and conditions Colleague engagement survey results and staff retention levels are not discussed or published

4.0
Sep 23, 2019

Large company

Recommend
CEO approval
Business Outlook

Pros

Lots of opportunities to progress your career

Cons

Large company with typical internal politics and not the best salaries

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British Airways Response
6y
Thank you so much for taking the time to write your review. We’re pleased that you have taken advantage of career opportunities during your time with us. Please be assured that our colleagues’ efforts are appreciated, and we will continue to do our utmost to ensure that all our people feel valued.
Viewing 238 - 240 of 3,709 Reviews

Glassdoor has 4,001 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.