CTS reviews

3.8

70% would recommend to a friend

(575 total reviews)

64% positive business outlook

CTS has an employee rating of 3.8 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CTS employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

575 reviews
1.0
Jul 28, 2022

Sinking Ship!!!

Recommend
CEO approval
Business Outlook

Pros

No pros at all, i tried, but all the pros have been taken away from us

Cons

Staff leaving left right and centre. On the service desk over the last 2 months, we have lost 7 engineers, 5 from the 2nd line and 3 from the 1st line, and there's more to come!!! This is mainly because of the greediness of higher management, they changed our contracts to include weekend working, which went down like a ton of bricks, we have no choice but to work it!!!! We have lost some amazing engineers, who have been replaced with inexperience. Customers complaining left right and centre, which again, is being ignored!!! Our TL is one good thing about the business, she's great and always has time and tries to put a positive spin on things, but he will take more than her to turn this around!!!

1.0
Feb 15, 2022

Management need to listen

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1) some great individual people to work with, and good exposure to a wide range of tech within the datacentres.

Cons

1) Management culture is awful. 2) Workloads are at an all time high leading to extreme workdays with little to no sleep. 3) Work life balance is non existent. 4) CTO is arrogant, likes to micromanage everyone around him. 5) Complete lack of capacity planning and change management. 6) Products / Services sold to customers which do not exist in the datacentres.

1.0
Jul 1, 2022

Sinking Ship...

Recommend
CEO approval
Business Outlook

Pros

Honestly cannot think of any and I really tried to at least put 1 thing down.

Cons

1. Staff turnover is ludicrously high, I have never known anything like it. The majority of staff there under management level are all only months into the job and are asked to leave good reviews upon starting hence the recent GD reviews all being on very similar dates. 2. CTS only care about money and do not care about customers. Customers complaining left, right and centre and all the board care about is making sure we're charging them for our time they've taken up complaining. 3. Customers have had enough and are leaving at an alarming rate. I personally have had to deal with over three dozen leaving customers across a couple of months. 4. Management are too busy passing the blame from team to team instead of working together on solutions and processes. 5. Work from home is only work from home when the new CEO feels like it. Make sure you get something in your contract about WFH policy as it's used against you if you don't want to come into the office multiple times a week. 6. Unrealistic targets based on the fact that every customer is complaining or has handed their notice in. Just fighting a losing battle permanently. 7. Companywide meeting they outlined lots of positive plans for moving forward and the negative feedback they were getting, but zero action is ever taken. They talk the talk but NEVER walk the walk. This has been the case for the last couple of events so the new intakes genuinely believe things will change!

Viewing 4 - 6 of 575 Reviews

Glassdoor has 625 CTS reviews submitted anonymously by CTS employees. Read employee reviews and ratings on Glassdoor to decide if CTS is right for you.