Capita reviews

3.0

41% would recommend to a friend

(8,152 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,152 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home Not forced into unpaid overtime Comms from SMT has improved Some very knowledgeable colleagues who care for the customers

Cons

Uncompetitive salary Pay reviews are based on achieving EVERY objective and target ZERO chance of promotion - you can move around at the same level tho Bit of an ‘old boys club’ mentality

Viewing 28 - 30 of 8,152 Reviews

Glassdoor has 8,868 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.