Capita reviews

3.0

41% would recommend to a friend

(8,153 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Apr 15, 2026

Meh company

Recommend
CEO approval
Business Outlook

Pros

Occasionally interesting work and interest in pursuing work

Cons

Silos and difficult to access broader expertise across the business

1.0
Apr 15, 2026

Avoid

Recommend
CEO approval
Business Outlook

Pros

Nothing really high volume of calls and if you want just to go to toilet manger will flag you immediately

Cons

No health insurance Minimum wage Pressure Tough calls No flexibility at all Micro management

Viewing 58 - 60 of 8,153 Reviews

Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.