Capita reviews

3.0

41% would recommend to a friend

(8,153 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Nov 18, 2012
Recommend
CEO approval
Business Outlook

Pros

It's steady, reliable, quiet and easy work. You can be comfortably numb. Oh, I have to type for longer in a positive manner, well... if you enjoy the prices and nutritional value of american coffee shops that don't pay tax here then there is a slightly subsidized one in-house with a trolley that comes past your desk every single day so you barely have to move to get your fill of sugar and fat :-)

Cons

There are separate teams for most tasks, so most people do the same very limited range of tasks over and over and over and over and over and over again. Like working on a production line or with fast food. The CEO type person of the parent company resigned a few years back to stop news stories linking large donations to the government to the large number of government contracts the company were awarded. It's a very complicated issue, but in summary, one of their clients is widely regarded as one of the largest and most unethical companies in the world.

4.0
Nov 10, 2012

Good Work and conditions

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Working conditions Not too bad pay...but...

Cons

The Pay could be equal among the various locations. Its not and dependent on contract! Certain sections are better than others

2.0
Nov 2, 2012

Not the best in BPO culture

Recommend
CEO approval
Business Outlook

Pros

Good Salary, Flexible work environment (to some extent), good infrastructure, good clients,

Cons

Bureaucracy, Micro management by supervisors, lack of decision making authority, not tuned to the best BPO culture/style of working, lack of career planning for managers & above

Viewing 8092 - 8094 of 8,153 Reviews

Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.