Capita reviews

3.0

41% would recommend to a friend

(8,153 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Jan 31, 2026
Recommend
CEO approval
Business Outlook

Pros

None, Nada, Nothing, well maybe WFH that’s all!

Cons

Everything! The pay been at the top of my list. Took nearly 3 months from when I started working there to have payroll correct my payment! They hadent a clue how to sort it and kept putting it back to me! Not sure how they have a job in payroll to be honest! It’s not like that money was great anyway but coming out with under €1000 a month for a 40 hr week was soul destroying and they couldn’t have cared less! The management? Well where do I start! Again not sure how they got their job because they were brutal! Only good at giving threatening emails if you weren’t getting over 30 emails/50 calls a day! And if you were to follow the process for creating a case and it came back from the workflow well you were in for it! I swear it was the worse job I’ve ever had and I once worked at just handing out leaflets! I think Uisce Éireann need to relook at the contract they have here and decide to go elsewhere because if they only knew how half of the agents are treated and the blame been put back on them for making the been treated like that I think they would be shocked!

4.0
Jan 30, 2026

Good employer

Recommend
CEO approval
Business Outlook

Pros

Good company to work for Fantastic team and atmosphere Opportunities to develop, huge range of courses and apprenticeships

Cons

Long hours Bureaucratic at times

Viewing 109 - 111 of 8,153 Reviews

Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.