How happy are Senior Manager, Process Management professionals working at Capital One?

0% of Senior Manager, Process Management employees at Capital One would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Senior Manager, Process Management professionals have also rated Capital One with a 0.0 rating for work-life-balance, 0.0 rating for diversity and inclusion, 0.0 rating for culture and values and 0.0 rating for career opportunities.

What are the top reviewed jobs at Capital One?

Software Engineer (1161) , Senior Software Engineer (550) , Business Analyst (444) , Customer Service Representative (358) , Senior Business Analyst (339) , Branch Ambassador (329) , Product Manager (277) , Associate Software Engineer (264) , Manager (257) , Senior Manager (248) , Director (219) , Project Manager (203) , Senior Associate (196) , Senior Data Analyst (191) , Business Manager (187)

What are the pros of working at Capital One according to real employee reviews?

"Good work life balance if you are low on the totem and not trying to get a promotion" ((in 2003 reviews)); "Great culture and learning enviornment with some of the best managers I have worked with." ((in 1644 reviews)); "• Great people (the ones who aren't looking to simply climb the ladder)" ((in 1390 reviews)); "The pay was good and the McLean building was amazing with lots of resources" ((in 1245 reviews)); "The salary was good and decent." ((in 351 reviews))

What are the cons of working at Capital One according to real employee reviews?

"Performance management structure makes it difficult to get promoted unless you happen to know the right person and be on a highly visible project" ((in 755 reviews)); "Some of my friends were not as lucky as I and were under some bad managers." ((in 568 reviews)); "the performance management is terrible; there is a forced curve which fosters a cut" ((in 532 reviews)); "And then senior leadership says “we’re doing great” then make decisions directly against the grievances of the employees." ((in 272 reviews)); "Frequent Layoff and Reorganization." ((in 208 reviews))

Capital One Senior Manager, Process Management reviews

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Be the first to review this company

(45 total reviews)

Richard D. Fairbank

Not enough data to show CEO approval

Company ratings over time

Ratings trend for the last 6 months (45 reviews)

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Reviews by job title

45 reviews

4.0

Feb 1, 2016

Open culture, high volume of change

Senior manager, process management

Recommend

CEO approval

Business Outlook

Pros

Very flexible, open to different approaches of doing things. Great work life balance. Collaborative. Lateral movement supported. Leadership is constantly asking for feedback. Great benefits. (on-site medical center, free PT, on-site fitness center, on-site pharmacy, 15 days of backup childcare, FSA contribution matching, tons of discounts for healthy eating and living)

Cons

High level of change, Not much continuity. I have averaged around three manager changes each year. Over focus on socialization and consensus building. Very few things have clear, singular decision makers. Default is to shop idea around and convince everyone. While in some cases this would make sense, for more BAU work, this becomes very inefficient.

4.0

Dec 14, 2015

Going Forward, with no regard for the rear view mirror

Senior process manager

Recommend

CEO approval

Business Outlook

Pros

Company has a forward trending view of where they want to take the banking business. It is an exciting time that is constantly changing.

Cons

I think at times, there is too much emphasis on big picture. Closing a site, because of cost, makes sense in a high level view of dollars, but cutting ties with Subject Matter Experts who have been doing credit card work for decades is not something that can be recovered.

Capital One Response

10y

Hi there! We agree, it's such an exciting time! But it's important to us to have feedback as we grow and innovate, so thank you for your reminder about regarding the rear view mirror - we want to make sure to keep our foundation as we move forward!

5.0

Dec 12, 2015

Compamy Review

Senior process manager

Recommend

CEO approval

Business Outlook

Pros

Benefits / Employee Values and Competencies work guide for employees.

Cons

Business decision that affect employees jobs.

Viewing 34 - 36 of 45 Reviews

Jobs at Capital One

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McLean, VA

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Richmond, VA

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Senior Director, Process Management- Workforce Operations & Enablement (Hybrid)

McLean, VA

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Sr. Manager, Process Management - Partner Testing and Certification

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Capital One

Capital One Senior Manager, Process Management reviews

Company ratings over time

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Open culture, high volume of change

Going Forward, with no regard for the rear view mirror

Compamy Review

Jobs at Capital One

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