Capital One Sr process manager reviews

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(51 total reviews)
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Richard D. Fairbank

Not enough data to show CEO approval

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51 reviews
4.0
Feb 4, 2016
Recommend
CEO approval
Business Outlook

Pros

You felt like what you were doing was making things better for the customer; really living the brand "Change banking for good." When you end your day and cannot wait to go back tomorrow to make that difference.

Cons

It is a big corporation and everyone had their area of expertise; unfortunately this also led people to be very protective of their knowledge and data for fear of being replaced. There were many times that it felt like pulling teeth trying to get the different areas to work together or help out with what they knew.

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Capital One Response
10y
Hi there! As someone who was with us for more than 10 years, know that we really value your feedback about knowledge-sharing and the need to collaborate better. Thank you for the time you spent helping us live the brand!
4.0
Dec 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Company has a forward trending view of where they want to take the banking business. It is an exciting time that is constantly changing.

Cons

I think at times, there is too much emphasis on big picture. Closing a site, because of cost, makes sense in a high level view of dollars, but cutting ties with Subject Matter Experts who have been doing credit card work for decades is not something that can be recovered.

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Capital One Response
10y
Hi there! We agree, it's such an exciting time! But it's important to us to have feedback as we grow and innovate, so thank you for your reminder about regarding the rear view mirror - we want to make sure to keep our foundation as we move forward!
5.0
Dec 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits / Employee Values and Competencies work guide for employees.

Cons

Business decision that affect employees jobs.

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