Capital One reviews

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Richard D. Fairbank

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13K reviews
2.0
Sep 15, 2023
Recommend
CEO approval
Business Outlook

Pros

There WERE several pros to working at capital one: - good work life balance - strong family culture - modern technology - investment in associates - focus on using the latest and greatest tech - reasonably competitive salary for low stress

Cons

All of the above has been eroded except for maybe the high WLB. There is still not much to do, as a lot of leaderships focus is on using a chainsaw to cut a sandwich. Theres a lot of talk about generative AI and using LLM's, but the amount of engineering work is nonexistent. Additionally, most of the time is spent on compliance and forcing everything to fit a standard but bad structure. We are solving the wrong problem but very efficiently. I have always complained about the poor practices at capital one but sucked it up for the chill WLB, but recently after 4 years I got PIP'd for no good reason! Their bizarre performance management practices are suddenly throwing random people into a PIP and firing them! So now its just a bad engineering culture with none of the coasting benefits! AVOID

3.0
Jul 27, 2025

Anxiety inducing

Recommend
CEO approval
Business Outlook

Pros

Good PTO and new parent leave, people are generally friendly and down-to-earth, feels cool to work at a company that is consumer-facing and touching people's lives through visible campaigns and products

Cons

You already know what it is - the dang performance management. Twice a year and takes months on end from start to finish, so you basically feel like you are actively on the chopping block 50% of the year. Leadership tries to act like it's transparent and equitable - it's just not and never will be. What if your entire team is made of strong performers and you're all absolutely crushing it? Too bad, 10-15% will still be offered up to the chopping block. They think this is a way to crack the whip and get rid of low performers fast, but in reality, it causes morale issues and anxiety at every performance level. I am a high performer and I am anxious every day, even though I get overwhelming positive feedback, because I am worried I am never doing enough. Doesn't help that there are also somehow people at this company who are toxic, terrible people managers, or useless barnacles who haven't done anything in ages, and still manage to cling on because of politics or optics. If you want to follow the Amazon playbook, then pay Amazon level salaries and have an Amazon brand name. If you can't do that, then ease up off our necks.

3.0
Aug 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Great compensation, smart coworkers, good projects, etc.

Cons

In hindsight, I suppose the issues I encountered were similar to those that I read about before joining the company: get on the wrong side of the wrong person/people and you may find yourself without a job. While I admit to having fumbled some deadlines on projects early in my stint with C1, I was put on a PIP & made very sincere effort to improve my performance. Before being fired, my manager told me he had "seen my improvements," and that I wouldn't have been put on a PIP if I had performed so well earlier in the year. It made me feel ill/uneasy hearing my manager say "you're performing at 100%, but when you're on a PIP, we expect 150%... 200%." At that point, I knew there was no pleasing my manager - I had gotten on the bad side of him, and he didn't want me around. Ultimately, if I had to retry working at C1, I would've tried to impress everyone immediately & do everything to be seen as a hungry go-getter in search of approval/accolades, rather than being a quiet engineer who kept to himself, trying to acclimate to the job/tech-stack in the background. There's no saving yourself once you've been singled out. This was my first time in such a cut-throat corporate environment, and I didn't get hip to the culture until it was too late. My stress levels were very high throughout my tenure at C1, and I don't miss it.

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