Is Citi a good company to work for as a Client Support Associate?

Client Support Associate professionals working at Citi have rated their employer with 3.6 out of 5 stars in 471 Glassdoor reviews. This is an average score with the overall rating of Citi employees being 3.6 out of 5 stars. Search open Client Support Associate Jobs at Citi now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at Citi .

Does Citi pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at Citi with 3.9 out of 5 stars based on 471 anonymously submitted employee reviews. This is 8% better than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at Citi.

How happy are Client Support Associate professionals working at Citi?

62% of Client Support Associate employees at Citi would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Client Support Associate professionals have also rated Citi with a 3.8 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.7 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Citi?

Vice President (1984) , Analyst (1325) , Assistant Vice President (887) , Business Analyst (594) , Senior Vice President (538) , Manager (525) , Director (506) , Assistant Manager (476) , Customer Service Representative (434) , Officer (427) , Personal Banker (395) , Software Engineer (359) , Project Manager (355) , Intern (347) , Financial Analyst (334)

What are the pros of working at Citi according to real employee reviews?

"Benefits are good and to some extent if manage well the work balance can be good too." ((in 2772 reviews)); "Work life balance is good but it all depends on where you work and at your managers discretion." ((in 2237 reviews)); "The people are great and genuinely helpful and willing to contribute to your development as an analyst." ((in 2052 reviews)); "Culture is good and relatively flat" ((in 1772 reviews)); "The pay is good and the facilties we are provided with are also good enough." ((in 1702 reviews))

What are the cons of working at Citi according to real employee reviews?

"The management was poor Very bureaucratic system with poor communication within management vertices and across teams" ((in 1291 reviews)); "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" ((in 806 reviews)); "1. Managers in certain pockets can be bad or inexperienced" ((in 711 reviews)); "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." ((in 694 reviews)); "working late hours and weekend shifts; unreachable goals;" ((in 582 reviews))

Citi Client Support Associate reviews

3.6

62% would recommend to a friend

(471 total reviews)

Jane Fraser

62% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (471 reviews)

Ratings by demographic groups

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Client Support Associate employees have rated Citi with 3.6 out of 5 stars, based on 471 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Finanzen industry (3.7 stars).

Reviews by job title

471 reviews

1.0

Nov 7, 2024

Stay Away From Call Center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

1. 4 days on 3 days off schedule option 2. Can take unplanned time off with no explanation 3. 15 mins break every ~2hrs 4. Benefits

Cons

1. Pay 2. Phone calls are back to back 3. System issues 4. Customers 5. The online customer portal is horrible 6. So many things need improvement to make the job easier and to make things easier for the customers 7. Holiday time is not separate from vacation time so you are forced to use your vacation time for holidays 8. Only a 30 minute lunch

2.0

Nov 4, 2024

Citi

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, employees, I can’t think of nothing else

Cons

Hours Selling quota Pay Stress Micromanaging

1.0

Oct 31, 2024

Pros and Cons

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits is the only good thing.

Cons

Everything about this job is a con.

Viewing 34 - 36 of 471 Reviews

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