Is Citi a good company to work for as a Client Support Associate?

Client Support Associate professionals working at Citi have rated their employer with 3.6 out of 5 stars in 471 Glassdoor reviews. This is an average score with the overall rating of Citi employees being 3.6 out of 5 stars. Search open Client Support Associate Jobs at Citi now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at Citi .

Does Citi pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at Citi with 3.9 out of 5 stars based on 471 anonymously submitted employee reviews. This is 8% better than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at Citi.

How happy are Client Support Associate professionals working at Citi?

62% of Client Support Associate employees at Citi would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Client Support Associate professionals have also rated Citi with a 3.8 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.7 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Citi?

Vice President (1984) , Analyst (1325) , Assistant Vice President (889) , Business Analyst (594) , Senior Vice President (539) , Manager (525) , Director (506) , Assistant Manager (476) , Customer Service Representative (434) , Officer (427) , Personal Banker (395) , Software Engineer (359) , Project Manager (355) , Intern (347) , Financial Analyst (334)

What are the pros of working at Citi according to real employee reviews?

"Benefits are good and to some extent if manage well the work balance can be good too." ((in 2765 reviews)); "Work life balance is good but it all depends on where you work and at your managers discretion." ((in 2192 reviews)); "The people are great and genuinely helpful and willing to contribute to your development as an analyst." ((in 2039 reviews)); "Culture is good and relatively flat" ((in 1787 reviews)); "The pay is good and the facilties we are provided with are also good enough." ((in 1736 reviews))

What are the cons of working at Citi according to real employee reviews?

"The management was poor Very bureaucratic system with poor communication within management vertices and across teams" ((in 1306 reviews)); "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" ((in 812 reviews)); "1. Managers in certain pockets can be bad or inexperienced" ((in 715 reviews)); "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." ((in 711 reviews)); "Extended working hours are glorified" ((in 582 reviews))

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Citi

Citi Client Support Associate reviews

3.6

62% would recommend to a friend

(471 total reviews)

Jane Fraser

62% approve of CEO

46% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Culture & values

3.4

Senior management

Client Support Associate employees have rated Citi with 3.6 out of 5 stars, based on 471 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

471 reviews

4.0

Jun 14, 2008

Good place to gain valuable industry experience with nice people.

Client support associate

Recommend

CEO approval

Business Outlook

Pros

The people there are nice and willing to help most of the time. There are a lot of resources for career advancement assuming the individual is a self starter. Managers are good at going over goals and making sure employees know where they stand. The health and retirement benefits are very good. There is plenty of interesting and challenging work.

Cons

There too many separations of the businesses so there are some issues navigating the corporation. There is a lot of bureaucracy to work around. There is no set training (at least in the position I was brought into) for new employees.

3.0

Jun 13, 2008

Citi - Can't Get It Done

Client support associate

Recommend

CEO approval

Business Outlook

Pros

Global company with some benefits for the employees.

Cons

The company is too large. It has been 10 years since the big merger and this company is still not integrated.

2.0

Jun 13, 2008

I love my line of work, just not the people who manage it. Very disappointed with Citi

Client support associate

Recommend

CEO approval

Business Outlook

Pros

Company name recognition. Great place to learn how things are done. Citi is well known throughout the financial industry

Cons

No employee appreciation, slow to get compensation program finalized. Unclear procedures for servicing clients. Heavy favortism. Uneven salary ranges amongst colleague. NO comission even when fully licensed (it is a process ... 7 months and still waiting). Inadequate staffing.

Viewing 469 - 471 of 471 Reviews

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Citi Client Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good place to gain valuable industry experience with nice people.

Citi - Can't Get It Done

I love my line of work, just not the people who manage it. Very disappointed with Citi

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