Is Citi a good company to work for as a Client Support Associate?

Client Support Associate professionals working at Citi have rated their employer with 3.6 out of 5 stars in 471 Glassdoor reviews. This is an average score with the overall rating of Citi employees being 3.6 out of 5 stars. Search open Client Support Associate Jobs at Citi now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at Citi .

Does Citi pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at Citi with 3.9 out of 5 stars based on 471 anonymously submitted employee reviews. This is 8% better than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at Citi.

How happy are Client Support Associate professionals working at Citi?

62% of Client Support Associate employees at Citi would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Client Support Associate professionals have also rated Citi with a 3.8 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.7 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Citi?

Vice President (1984) , Analyst (1325) , Assistant Vice President (889) , Business Analyst (594) , Senior Vice President (539) , Manager (525) , Director (506) , Assistant Manager (476) , Customer Service Representative (434) , Officer (427) , Personal Banker (395) , Software Engineer (359) , Project Manager (355) , Intern (347) , Financial Analyst (334)

What are the pros of working at Citi according to real employee reviews?

"Benefits are good and to some extent if manage well the work balance can be good too." ((in 2765 reviews)); "Work life balance is good but it all depends on where you work and at your managers discretion." ((in 2192 reviews)); "The people are great and genuinely helpful and willing to contribute to your development as an analyst." ((in 2039 reviews)); "Culture is good and relatively flat" ((in 1787 reviews)); "The pay is good and the facilties we are provided with are also good enough." ((in 1736 reviews))

What are the cons of working at Citi according to real employee reviews?

"The management was poor Very bureaucratic system with poor communication within management vertices and across teams" ((in 1306 reviews)); "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" ((in 812 reviews)); "1. Managers in certain pockets can be bad or inexperienced" ((in 715 reviews)); "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." ((in 711 reviews)); "Extended working hours are glorified" ((in 582 reviews))

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Citi

Citi Client Support Associate reviews

3.6

62% would recommend to a friend

(471 total reviews)

Jane Fraser

62% approve of CEO

46% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Culture & values

3.4

Senior management

Client Support Associate employees have rated Citi with 3.6 out of 5 stars, based on 471 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

471 reviews

3.0

Sep 9, 2011

Overall, a good opportunity to get your foot in the door of call centers.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, decent pay, good training.

Cons

difficult work load, management issues, questions never get answered.

1.0

Aug 25, 2011

Turn Over

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very clean work environment. Contests for employees on a daily basis with decent prizes like Ipads, etc. Generous in giving out reward points as kudos for "jobs well done" that could be redeemed at the Citibank website for almost anything you please.

Cons

Very stressful environment. Offer rate and sales are of utmost importance, the quoted numbers must be met everyday, without averaging monthly. Transfers and upset clients who cannot be offered a product to, counts against your performance. Offers & successful sales also get a lot of scrutiny through compliance guidelines. You are expected to "produce" by being pushy and extremely aggressive. I'm a little puzzled by how they don't require a TSR (Telemarketing Sales Rule - permission to bring up a fee based product in a call) before offering a product to a client. Extremely high turnover rate and very demanding when it comes to sales production accompanied by demotivating incentives.

1.0

Jul 30, 2011

The worst experience of work ever!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are OK, but there benefit is not better than other companies.

Cons

No balance of life & work and their incentive calculators are unjustified and they intrude too much on employee privacy!

Viewing 457 - 459 of 471 Reviews

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Citi Client Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall, a good opportunity to get your foot in the door of call centers.

Turn Over

The worst experience of work ever!

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