Is Citi a good company to work for as a Client Support Associate?

Client Support Associate professionals working at Citi have rated their employer with 3.4 out of 5 stars in 520 Glassdoor reviews. This is a lower than average score with the overall rating of Citi employees being 3.6 out of 5 stars. Search open Client Support Associate Jobs at Citi now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at Citi .

Does Citi pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at Citi with 4.0 out of 5 stars based on 520 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at Citi.

How happy are Client Support Associate professionals working at Citi?

55% of Client Support Associate employees at Citi would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Client Support Associate professionals have also rated Citi with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.5 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Citi?

Vice President (1983) , Analyst (1324) , Assistant Vice President (887) , Business Analyst (594) , Senior Vice President (538) , Manager (525) , Director (506) , Assistant Manager (476) , Customer Service Representative (434) , Officer (427) , Personal Banker (395) , Software Engineer (359) , Project Manager (355) , Intern (347) , Financial Analyst (334)

What are the pros of working at Citi according to real employee reviews?

"Benefits are good and to some extent if manage well the work balance can be good too." ((in 2752 reviews)); "Work life balance is good but it all depends on where you work and at your managers discretion." ((in 2249 reviews)); "The people are great and genuinely helpful and willing to contribute to your development as an analyst." ((in 2022 reviews)); "Culture is good and relatively flat" ((in 1799 reviews)); "The pay is good and the facilties we are provided with are also good enough." ((in 1728 reviews))

What are the cons of working at Citi according to real employee reviews?

"The management was poor Very bureaucratic system with poor communication within management vertices and across teams" ((in 1288 reviews)); "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" ((in 815 reviews)); "1. Managers in certain pockets can be bad or inexperienced" ((in 725 reviews)); "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." ((in 687 reviews)); "working late hours and weekend shifts; unreachable goals;" ((in 592 reviews))

Citi Client Support Associate reviews

3.4

55% would recommend to a friend

(520 total reviews)

Jane Fraser

56% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (520 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Support Associate employees have rated Citi with 3.4 out of 5 stars, based on 520 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Finanzen industry (3.7 stars).

Reviews by job title

520 reviews

3.0

Aug 14, 2025

It’s a good place to work if you need a job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They have great benefits, and you get to work from home with certain positions. Certain locations will have schedules available for you to choose from but mostly afternoon/night work from my experience.

Cons

The expectations they set for their employees can be very overwhelming and if you don’t meet the goal, they set for you which is based off of some aspects that you can’t control you will be written up and potentially fired. Their favorite motto is “the C in Citi means change “ because once you get something down, they will immediately change it. Also, there is no job security not even for management positions.

1.0

Aug 12, 2025

I smell politics

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

CBPS Au is AM shift

Cons

Pay isn’t good and quality of people are also bad.

5.0

Aug 3, 2025

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training is tedious, but job is fairly easy as long as you have a good mindset and healthy home. I just unfortunately had health issues along with another family member so was difficult to commit to the schedule.

Cons

They use a third party company for medical leave, which both they and Citi have limited means of contact outside of phoning in.

Viewing 16 - 18 of 520 Reviews

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Citi

Citi Client Support Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It’s a good place to work if you need a job

I smell politics

Good

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